We are seeking a skilled Help Desk Technician to join our team in Purcellville, VA. This position requires a dedicated professional with 2-3 years of experience in resolving a wide range of user issues across Windows and Mac environments, Office365, and network troubleshooting.
Responsibilities:
- Provide frontline technical support to end-users onsite.
- Resolve issues related to desktops, laptops, peripherals, and software applications within Windows and Mac operating systems.
- Manage and troubleshoot Office365 applications including Outlook, Word, Excel, and Teams.
- Diagnose and resolve network connectivity issues, VPN problems, and basic network configuration.
- Install, configure, and upgrade computer hardware and software as required.
- Respond to service tickets promptly, documenting all steps taken and resolutions achieved.
- Collaborate effectively with team members and escalate complex issues to appropriate personnel when necessary.
- Maintain accurate records of hardware inventory and software licenses.
- Assist in user training on basic IT functions and best practices.
Requirements:
- Proven experience as a Help Desk Technician or similar role, ideally 2-3 years in a corporate environment.
- Proficiency in troubleshooting Windows and Mac OS environments.
- Hands-on experience with Office365 applications and administration.
- Solid understanding of basic networking concepts and protocols.
- Excellent problem-solving and communication skills.
- Ability to work independently with minimal supervision and as part of a team.
- Certification in relevant IT disciplines (e.g., CompTIA A+, Microsoft Certified IT Professional) is a plus.
- Bachelor’s degree in Computer Science, Information Technology, or relevant field preferred.
Benefits:
- Competitive salary commensurate with experience.
- Comprehensive benefits package including health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional growth and development.
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