The Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions. This purpose defines who we are and extends to our relationships with our clients, our people, and our communities. We combine purpose, innovation, and experience to deliver impactful results.

About The Team

We are problem solvers working with leading agencies and organizations to help them address many of today’s most complex challenges. Our world-class team of technologists, program managers, and subject matter experts is uniquely qualified to address ever-evolving, large-scale challenges. In an imperfect world, The Providencia Group puts capability and purpose into action.

What you’ll be part of – TPG Culture

At TPG, we proudly measure our success by the impact we have on the lives of vulnerable and underserved populations around the world. We are innovators and problem solvers who take great pride in partnering with government agencies, service organizations, and external stakeholder groups to address many of today’s most complex challenges. Our workforce is diverse in culture, language, and experience yet it shares a common sense of purpose and empathy for those in need of help. Our people are personally invested in the missions we support, and we reward their commitment by investing in their development, advancement, and growth. If you like what we stand for, you’ll appreciate the professionalism and dedication of those you stand beside every day.

Together, we actively imagine a better future, innovate new ways to make it a reality, and implement solutions that deliver a lasting impact.

About The Role – Who You’ll Work

Our Case Manager/Unification Specialists will work closely with the Program Director, Case/Unification Manager, Clinical Services, potential sponsors, other workers/staff, or stakeholders as applicable and in collaboration with the U.S. Department of Health & Human Services (HHS), Office of Refugee Resettlement’s (ORR) Unaccompanied Children Program and its care providers, and any additional clients and programs TPG supports.

What You’ll Do

• Initiate, coordinate, and maintain direct contact with unaccompanied child refugees and their family members while the minor is in ORR care, while efficiently working to safely release the minor from client care and reunify the child with its family
• In conjunction with program staff, communicate reunification updates to the minor
• Participate in case staffing with the program and field as needed to discuss reunification progress
• Facilitate the timely release or discharge of minors to identified family members or authorized caregiver/custodians and document the provision of services in each minor’s case file
• Report significant incidents in accordance with client policies and procedures
• Maintain the minor’s case file and case management portal in accordance with client policies and procedures
• Conduct initial program intake of minors to verify information, identify family/sponsors and make initial contact
• Act as the facilitator of communication between minors, sponsors, staff, and others as appropriate
• Complete all assessments with minor and family/sponsors, in accordance with policies and procedures
• Identify and process potential sponsors
• Help sponsor to complete all required forms and submit documentation.
• Maintain communication with the minor and their family/sponsors through meetings and phone calls
• Refer minor for additional services or programs, as needed, within the current program and after release, including documenting/reporting serious incidents through required communication channels
• Confirm the children are receiving all required services, meeting regularly with the minors to ensure their wellbeing
• Attend all case staffing discussions, training, and other meetings as part of the minor’s care team, providing status updates and collaborating with other stakeholders

Signs of Success or The Impact of Your Results

Successful communication, compliant documentation, successful interpretation, and timely reunifications within an effective turnaround time.

What we’re looking for

Requirements

• Master’s degree in Psychology, Sociology, or other relevant Behavioral Science
• 2 to 5 years of demonstrated experience in case, unification management work
• ORR experience preferred
• Bilingual in English and Spanish
• Available to work a flexible schedule, including nights and weekends
• Available to travel, as required
• Clean criminal background check
• Child Abuse/ Neglect Report (CAN) or child protective services check with no adverse findings
• Case Management Wellness Check, call center experience preferred
• Other duties as assigned
• This shift is from 1pm to 10pm (PST), It may be subjected to change based on need.

Key Skills

• Ability to handle crisis intervention, conflict, confrontation, or other complex people situations with compassion and decisiveness
• Experience working with traumatized/exploited minors and minors with behavioral problems
• Knowledge of Microsoft Office (Word, Excel, Teams) required
• Demonstrated ability to support a diverse group of clients, including refugees or other minority families
• Aptitude to work cross-functionally with TPG personnel and social services agencies to deliver the highest quality of work under extreme pressure and in a fast-paced environment
• Proven experience and high level of comfortability operating technology and learning new software applications quickly to complete required data entry tasks
• Ability to work independently in the field and exercise a high level of confidentiality
• Knowledge of state, community, and agency resources for victims of abuse preferred

Key Behaviors

• A long-term view on people expressed through compassion and support
• A passion to be involved in high-impact work that makes a difference
• A drive for excellence and continual improvement

The Work Environment

Travel Requirements

• You will be required to complete 2 weeks of training to include webinars and in-person sessions on-site (TDY)
• The ability to travel is mandatory – All Case Manager/Unification Specialists are required to support a TDY assignment on-site for a minimum of 30-days
• Additional travel assignments may be required based on project need, though program leadership will attempt to minimize travel by assigning tasks to those Case Manager/Unification Specialists who reside closest to the site where a support need exists
• Tasks/assignments are dynamic and will change based on client needs and resource availability, meaning Case Managers/Unification Specialists are expected to provide additional administrative support, including the completion of data entry and intake paperwork, as required
• Potential to support some home office work, based on project need and workload

Work Schedule

• Due to the importance of this position, employees supporting this contract may be required to work extended hours including evening work, support on-call assignments, and work weekends to support time-sensitive or real-time complex services
• This position is considered ESSENTIAL – Case Manager/Unification Specialists are required to report and work during emergencies or crises, including inclement weather, natural and man-made disasters, etc.

Physical Demands: To perform the essential functions of the job, qualified candidates must be able to perform the following: reaching, grasping, hearing/listening, seeing/observing, mobility to walk for extended periods, run, carry, load, and unload luggage. The position does require the ability to read written documentation from a computer screen throughout the workday, stand or walk on various surfaces for long periods, and drive vehicles, (alert/vigilant of surroundings) for extended periods.

As a Condition Of Employment You Must

• Complete a rigorous culture and competency testing process, to include a language assessment test
• Undergo a comprehensive criminal background check including fingerprint checks and state and local child protection agency registries
• Complete a Drug Test
• Be at least 21 years of age
• Have the ability to obtain a Public Trust Clearance

For more information about the company please visit our website at https://www.theprovidenciagroup.com

Providencia is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.

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