UX Content Designer 2 – CONTRACT TO HIRE

Our retail client is looking for a UX2 Content Designer who will write concise, well-crafted UI content that adheres to a holistic, user-centered content. In this role, you’ll collaborate with designers, researchers, and other key business stakeholders to write and test user-focused solutions You’ll help create innovative features and interactions that support our client's legacy and ongoing charter for outstanding customer service.

Our client's content team offers an extension of world-class customer service by leading the charge to inform, guide and delight customers. Guided by empathy, they create responsible and accessible content using curiosity, data and strategic thinking to address business needs and improve customer pain points. They think big while keeping an eye on the nuanced and iterate as needed.

A day in the life…

• Create detailed content design deliverables (, informational/confirmation/error messages, notifications, user guides) to support internal tools for merchandising strategy and effectively communicate UX thinking and business requirements
• Leverage data, competitive examples, and user-centered design (principles to influence project direction in content-rich site experiences
• Build relationships and collaborate with other Experience Design team members in research and design, as well as product managers, digital merchandising, creative, marketing, and other key stakeholders

Skills

You own this if you have…

• 2-4 years of experience in UX/UI writing, content design, and/or technical writing or copywriting
• Bachelor’s degree in relevant field (Human-Computer Interaction, English, Communications, or similar) or equivalent practical experience
• A portfolio of relevant UX examples demonstrating your proficiency in UX content, and the ability to discuss your involvement in the overall design process
• Ability to build and maintain strong, positive working relationships and collaborate with core team members including content designers, designers, researchers and product managers
• Experience with tools such as Mural, JIRA, and Figma a plus
• Experience working for retail or web-based companies, enterprise tools, interactive/ad agencies or start-ups a plus
• Experience with Agile development process a plus

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