The Senior Field Application Engineer (SFAE) plays a crucial role in our growing, dynamic, highly-focused team responsible for developing new or existing opportunities. The SFAE will be required to work with customers from ground to executive-level, manage projects hand in hand with internal and external teams, and help grow the business whenever possible. Customer and solution focus, are two key factors for this position. The SFAE must work with multiple departments to ensure new projects and existing projects are initiated or maintained towards customer requirements.

Essential Duties and Responsibilities:

• When customers encounter technical issues or performance problems with their server systems, SFAE are responsible for diagnosing and resolving these issues.
• Ability to work as highly technical problem solver, understands system architecture, hardware, and software interaction.
• Collaboration, Working with Sales, Engineering, Management, and Operation teams to initialize or support ASUS OPBG products.

• Attention to detail is a must for projects, which may include many moving parts in the equation .
• Gathering business and application requirements from the customer, including forward interaction and promotion of ASUS products
• Leading training and education efforts on ASUS and market technology, focused on customer needs and requirements.
• Attend industry related trade show and joint customer meeting

• Travel may require, this may involve on-site customer visits troubleshoot or trade show.

Required Qualifications:

Years of Education

College degree (Bachelor) in related field or 3+ year’s equivalent job experience

Work Experience

• 5+ years of PC or technology related experience in field
• FAE for server products
• Strong background and experience with x86-based server architecture
• Solid HW system expertise and diagnostics skills
• Familiarity with Firmware, Linux, Windows and virtualization platforms is a plus

Knowledge and Skills

• Ability to manage multiple projects and tasks simultaneously.
• Ability to draw upon technical and/or product knowledge in configuration of ASUS or related products.
• Experience in business IT systems, datacenter builds, server and/or workstation technology.
• Customer focused and analytical mindset with good verbal and written communication skills.
• Ability to multi-task and manage work flow priorities
• Confident speaking in front of large groups and/or senior management
• Focused on taking initiative to solve problems and create positive results
• Provides technical leadership in Pre-Sales and oversee implementation of such solutions
• Highly technical problem solver who understands system architecture, hardware and software interaction
• Excellent written and verbal communication skills in English
• Strong background and experience with x86-based server architecture, familiarity with Firmware, Linux, Windows and virtualization platforms is a plus

Working Conditions

• Requires sitting, operating a computer keyboard, telephone and other office equipment for extended periods of time
• Up to 20% travel (US region), this may involve on-site customer visits troubleshoot or trade show

$90,000 - $150,000 annually is the estimated pay range for this role working in Fremont, California office. It does not include bonuses, medical, dental, vision, life insurance, AD&D insurance, Paid Time Off, EAP, & 401(k). The final amount will be determined based on qualifications & experience of the candidate relative to the role.

ASUS is an equal employment opportunity employer. The Company makes employment decisions without regard to race, color, religion, sex, gender, pregnancy/ breastfeeding, medical conditions related to pregnancy or childbirth, sexual orientation, age, national origin or ancestry, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, as well as any other characteristic protected by law, regulation or local ordinance, and strives to comply with all applicable laws on the subject. These employment decisions extend to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, pay and other forms of compensation, training and other terms and conditions of employment.

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