Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 60,000 companies _ from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

Corporate Strategy shapes the future direction of Freshworks. As a part of the Corporate Strategy team, you will focus on developing and executing initiatives that drive long-term growth and competitive advantage for Freshworks. You will work on projects of strategic importance such as our growth strategy, organizational transformation, GTM initiatives, operational excellence, and similar. You will collaborate closely with stakeholders from the CEO office, as well as senior leaders from Investor Relations, Marketing, Sales, Partner, and Product to shape company strategy and drive execution. This is an exciting opportunity for a senior Individual Contributor who is a strategic thinker with strong analytical skills to contribute to the overall success of our organization.

The ideal candidate will:

• Serve as a thought partner to senior leaders, helping devise corporate and functional strategies and translating company objectives into initiatives and tactical plays
• Generate business and market insights, design strategies and develop business cases to unlock opportunities in new geographies and functional markets.
• Drive the definition, measurement, and tracking of strategic initiatives
• Liaise with cross-functional business partners and senior leaders throughout the company

Key Responsibilities:

• Conduct thorough research and analysis of industry trends, market dynamics, and competitive landscapes to identify strategic opportunities and potential risks
• Collaborate with cross-functional teams to define and refine strategic priorities and objectives
• Define and execute the corporate strategy initiatives and communicate the strategy across Freshworks
• Drive leadership-wide alignment and execution of high-priority strategic initiatives and projects
• Identify existing operational and new business opportunities; build avenues for revenue and growth acceleration through possible strategic partnerships or acquisitions.
• Support the launch of new products and business operations by working with key stakeholders across product development to ensure alignment with business objectives
• Provide business insights based on analysis of customer needs, competitive dynamics, and industry trends
• Responsible for ensuring that the sales organization has a coverage model designed to meet revenue targets
• Lead the development and implementation of sales strategy, anticipating complex issues, challenges, and opportunities, and ensuring integration with wider corporate strategy
• Perform financial analysis, including forecasting, scenario modeling, and profitability assessments, to evaluate the financial impact of strategic initiatives
• Prepare comprehensive reports and presentations to communicate strategic recommendations to senior leadership and other stakeholders
• Represent the organization in a variety of industry, institutional, and/or professional forums

This is a hybrid role (3 days/week onsite) from our Bellevue, WA office.

Qualifications

• 8+ years of corporate strategy, investment banking, private equity, or strategy consulting
• 5+ years of focus on SaaS/IT market
• Demonstrated success in a senior consultant/advisor role with a SaaS-based product organization or equivalent
• Experience interpreting strategy and policy in order to set and deliver objectives within short (immediate) to mid-term (3 years)
• Ability to work with a great deal of independence, thriving in an unstructured work environment, leading cross-functional teams without explicit authority
• Experience with executive-level engagement as a strategic and operational thought partner
• Strong communication and interpersonal skills with a proven ability to build collaborative working relationships across different geographies and cultures
• Demonstrated problem-solving and analytical skills
• Proven ability to synthesize insights to drive alignment and ensure timely and high-quality outcomes

Additional Information

Washington Pay Range: $197,000 - 282,000+ comprising an annual salary & incentive compensation: You may also be eligible for equity and additional generous company benefits.

Summary of Freshworks Benefits:
Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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