Job Title: CX Content Development Specialist

Type: Freelance, 40 hrs/week

Start: Targeting June 2025

Length: 1 year contract, with potential to extend

Location: Remote (U.S. based)

Compensation: Up to $35/hr DOE

A leading cloud-based software platform is hiring a CX Content Development Specialist to help level up their internal and external support content. This is a fast-paced, high-output production role where you'll translate technical concepts into clean, accessible documentation that empowers users and internal teams alike.

What You’ll Be Doing

• Interview subject matter experts across product, CX, design, and training
• Write and optimize external help center articles + internal support guides
• Maintain macros and internal resources that align with support tone
• Collaborate with training teams to ensure consistency and cohesion
• Support content needs tied to feature launches and process changes
• Provide and receive clear feedback in peer content reviews

Must-Haves (Don’t Apply Without These)

• 1–3 years of technical or product documentation experience
• Strong writing, editing, and proofreading skills with a clear portfolio
• Ability to take complex workflows and simplify them in writing
• Confident operating independently and juggling multiple deadlines
• Familiar with style guides, UX writing, or customer support ecosystems

You’ll Stand Out If You…

• Have written both internal and external-facing content
• Know your way around SaaS, tech support, or knowledge management
• Are organized, fast, and thrive in a high-volume writing flow
• Think strategically about structure, not just copy

This is a 1 year, 40 hrs/week freelance role with the potential to extend. Work is fully remote — U.S.-based applicants only.

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