Job Role: Avaya Developer

Location: Las Vegas, NV (On-Site)

Job Type: Full time

Experience: 8+ years

Salary: $90k+benefits to $110k+benefits.

Roles and responsibilities

Candidate should have Operational experience in the following areas

• IVR (Interactive Voice Response) and (CTI computer-telephone integration)

• Proficient in VXML - Voice eXtensible Markup Language

• Call center domain Knowledge

• Java proficiency

• Database- Cloud AWS Knowledge

• Open shift preferable

Should have good communication along with requirement analysis skills

• Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation

• Excellent customer service skills including reporting, organization, written and oral communication and task prioritization

• Experience in program communication and program management

• Communication skills a must, PowerPoint, Visio, structured program updates

• Must be highly motivated and a self-directed individual

• Strong hands-on knowledge of Avaya Session Manager, Avaya IVR

• Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis

• Knowledge of CTI, LAN/WAN communications and VXML knowledge

• Experience with configuration and support experience in a complex multi-layered network environment

• Participate in cross-functional teams and ability to work effectively in a geographically dispersed team

• Experience working under tight deadlines and high-pressure environment

1. • Excellent troubleshooting and analytical skills

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