Are you an analytical and creative writer with editing skills to match? Do you excel at multitasking? We’re looking for someone like you to join the TurboTax Customer Success team as a Content Editor! Each year we help millions of customers find answers to their questions by providing amazing self-help experiences. In this role, you’ll need awesome editing skills, of course, but you’ll also be a writer, a researcher, an analyst, maybe a coach, and definitely the manager of your projects. We work in a fun, dynamic, and fast-paced environment where we succeed as a team. If you’ve got what it takes, we’d love to hear from you!

Responsibilities
● Work with a cross-functional team to review and update the TurboTax library of self-help content
● Quickly gain familiarity with TurboTax
● Make recommendations applicable across multiple channels or platforms
● Reformat content as needed to adhere to publishing guidelines
● Review content after publication to ensure clarity and consistency
● Use data to perform reviews based on quantitative data and customer feedback
● Propose creative ideas on how to improve the customer experience 

Skills and Qualifications
● Bachelor's degree in English, Journalism, Communications or equivalent experience
● Experience editing and writing content in Wordpress
● Excellent written and verbal communication skills, including mastery of the English language, grammar, structure and punctuation
● Experience translating complex concepts into concise and easy-to-understand articles for different audiences
● Strong ability to plan, prioritize, and carry out complex projects with attention to detail
● Familiarity with accounting, taxes and HTML an asset