Title: UCC Engineer

Location: Boston, MA; Charlotte, NC; Conshohocken, PA; Florham Park, NJ; Garden City, NY; Jacksonville, IL; Lenexa, KS; Mt Juliet, TN; New York, NY; Purchase, NY; Topeka, KS (Hybrid)

Duration: Long Term Contract

Note: CCNP Collaboration certified

Job Responsibility:

Proficiency across theWebex suite of products

• Cisco Certification –CCNP Collaboration
• Intermediate level IP networking knowledge
• Strong understanding of hybrid Webex/UCC environments, including O365 on cloud
• Write Standard Operating Procedures and Knowledge Articles, as needed, for support staff
• Be able totroubleshoot Cisco UC system, including-
• Webex Control Hub
• Cisco Directory Connector
• Proficient with use of tools including Wbx Tracer, Wireshark and Fiddler
• Monitoring Webex components' health
• parsing through system logs to troubleshoot issues
• Knowledgeable with Quality of Service, as applicable to UCC
• Security concepts knowledge
• Be able to act on certificate expirations, CSR generation etc.
• Enhancement abilities-
• Scripting
• REST/XML API familiarity

Ability to implement BOTs

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