Performs information systems support and analysis for a specified function or area within a department and ensures that all concerns are addressed and closed within the prescribed practices and required timeline.

Example Of Duties

Performs systems analysis and provides systems support in a specified application area
Develops, oversees, and maintains information systems
Produces various reports for functional areas
Consults with staff from functional areas and users to determine information processing needs and to design/identify specific training programs
Designs technical systems specifications describing information processing functions required by the users
Evaluates and recommends use of commercial software in application area
Provides input to consultants regarding user needs and acceptability of alternatives for development of assigned systems
Coordinates with systems programmers
Evaluates systems to ensure that user requirements are properly satisfied
Troubleshoots, analyzes, and resolves user and systems problems
Monitors system performance and integrity
Designs and implements upgrades to user interface
Communicates system upgrade needs to ITS (Information Technology Services)
Responds to system emergencies
Researches and prepares reports, systems training manuals, and technical systems documentation
Monitors historic data to ensure proper records retention
Participates in the department's information security, disaster recovery, and safety programs
Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

May be required to perform other related job duties

Requirements For Employment

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

Bachelor's Degree in Computer Science, Information Systems, or a related field

Experience

One year of relevant experience performing work within a department leading to an understanding of systems for computerization or programming in FOCUS and other user-oriented languages

Certifications/Licenses/Special Requirements

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:
Experience utilizing Power BI / Apps, Workflows / Visio, project and service management systems, work management systems, mass communication systems, and SharePoint administration
Experience coordinating with vendors and analyzing contracts, budgets, and invoice reconciliation
Experience developing reports and dashboards, utilizing BI tools, and developing KPIs to monitor system and departmental health
Experience designing, implementing, monitoring, and maturing software to meet evolving business needs
Experience communicating business user requirements, generating reports, employing user feedback, documenting, and visualizing technical requirements, and implementing solutions

Knowledge:
Theories, principles, and practices of specified application areas and systems analysis and design
Applicable software, such as Crystal Reports, .NET Framework, etc.
Analysis, research procedures, and reconciliation of information
Capabilities of large-scale computer systems
Personal computer hardware and software
System administration, security practices, and user management
Query generation, data organization, and database design
Statistical analysis and data interpretation

Skills:
Analyzing and designing information systems in a specified application area
Listening to users, interpreting needs, and providing support
Managing database information and developing data warehouses, using systems such as Oracle Database
Application utilization, maintenance, planning, troubleshooting, and upgrades, such as Crystal Reports
Basic programming languages, such as SQL (Structured Query Language), Crystal Syntax, etc.
Troubleshooting system problems and developing solutions
Preparing easily consumable reports, professional e-mails, and correspondence
Exercising sound judgment and creativity in making decisions
Communicating effectively orally and in writing
Interacting professionally with various levels of Metro employees and outside representatives

Abilities:
Compile, analyze, and communicate system information and data
Think and act independently
Find creative solutions to problems
Handle highly confidential information
Meet tight time constraints and deadlines
Read, understand, interpret, clarify, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
Train users in implemented systems
Read, write, speak, and understand English

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

Typical office situation

Close exposure to computer monitors and video screen

Physical Effort Required

Sitting at a desk or table

Operate a telephone or other telecommunications device and communicate through the medium

Type and use a keyboard and mouse to perform necessary computer-based functions

Communicating through speech in the English language required

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.