LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services division, we help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. We are a fast-growing division of the RELX Group, and the convergence of many industry-leading solutions are providing LexisNexis Risk with significant opportunity for future growth. You can learn more about LexisNexis Risk at the link below.

https://risk.lexisnexis.com/

About the team:

The Customer Support Teams’ primary focus is to provide the highest quality service to support our clients. As the first point of contact for our customers, the team plays a critical part in providing our customers with an excellent first impression of doing business with us. We are uniquely positioned in a core role to coordinate with multiple key stakeholders every single day which provides a platform to drive change and enhance our current ways of working.

About the job:

Are you a problem solver that wants to work with a global team in a fast growing technical field? The Technical Support Analyst role is a great opportunity to continue or start your journey in Risk Solutions! This role works with customers from all around the world, supporting them in their goal to ensure they maintain safe and compliant business practices.

You'll be responsible for:

• Identifying, investigating, and resolving users’ problems with computer software and hardware.
• Fielding support calls, chat, email, and/or other communication from users with inquiries regarding software, connectivity, data results, and similar concerns.
• Consulting with users to determine steps and procedures taken to identify and resolve the problem.
• Applying knowledge of computer software and procedures to solve problems.
• Guiding users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Collaborating with other staff to research and resolve problems.
• Collaborating with escalation teams to explain errors and/or recommend enhancements to products

Qualifications:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• Strong analytical and problem-solving skills.
• Proficient with or the ability to quickly learn an array of computer software.
• 2+ years of experience in customer technical support
• Candidates must be available to work Mountain Time hours.

Culture and Benefits:

Learn more about the LexisNexis Risk team and how we work

here

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#LI-CS1

#LI-Remote

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:

https://forms.office.com/r/eVgFxjLmAK

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