Switchboard Operator/Receptionist, Per Diem

- (3266388)

Key Responsibilities

• Phone calls are answered to meet established targets.

• Patients are assisted in making telephone calls as requested.

• Pages and announcements are completed in accordance with established standards.

• Phone logs are maintained according to established guidelines.

• Notification and reporting of hospital emergencies are carried out per established policies.

• On Call personnel are contacted after hours per established guidelines.

• Security is contacted as needed and per established guidelines.

• Patients and visitors are welcomed and assisted to appropriate destination.

• Additional department, organization, or network activities are completed per established objectives.

Qualifications and Experience

Education/Degree

Required

• High School Graduate of equivalent required

Skills (Specific learned activity gained through training (e.g. computer skills, keyboarding, presentation, CPR, ACLS, etc.)

Required:

• Knowledge of switchboard practices, paging procedures and equipment.

• Computer proficiency required. Microsoft office applications preferred with ability to learn new software.

• Effective verbal, electronic and written communications skills using the English language.

Preferred:

• Highly developed communications and interpersonal skills, working with diverse population.

• Work independently, be self-directed and contribute as a member of a team.

• Anticipates challenges and develops and implements strategies for addressing them.

• High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.

• Attention to detail.

EEO Statement

SRN is committed to diversity in the workplace which begins with respect and opportunity for all. SRN takes affirmative action to ensure that equal employment opportunity is provided to all persons regardless of race, religious creed, color, national origin, sex, sexual orientation, gender identity, genetic information, age, ancestry, veteran status, disability or any other basis that would be inconsistent with any applicable ordinance or law. If you need a reasonable accommodation in coming to or participating in the interview process, please let us know.

Primary Location MA-Cambridge-SHC Spaulding Hospital Cambridge

Work Locations SHC Spaulding Hospital Cambridge 1575 Cambridge Street Cambridge 02138

Job Administrative Support

Organization Spaulding Hospital–Boston & Cambridge(SRN,SRH,SHC)

Schedule Per Diem

Standard Hours 1

Shift Rotating

Posted Shift Description Per Diem - Days, Evenings, Weekends Holidays

Employee Status Limited Term / Per Diem

Recruiting Department SHC Security

Job Posting Nov 13, 2023

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