Manage social programs. Assist in developing the framework, objectives, and performance metrics for new and existing social programs. Evolve social programs based on client feedback and performance metrics review.

Principal Duties and Responsibilities (Essential Functions)

• Coordinate Pet Program
  • Manage assessment and intake.
  • Process and follow up on referrals.
• Collaborate to evolve the Pet Program based on client feedback and performance metrics review.
  • Collect client satisfaction surveys.
  • Collaborate with Pet Program team members to evolve programs to improve participant outcomes.
• Ensure the integrity of data in the participant data management system, update participant information as needed, and correct inaccurate information as necessary.
• Provide professional, courteous, and caring service.
• Document, track, and monitor problems to ensure a timely resolution; document issues and follow up with clients and Operations Project Manager as necessary.
• Assist in recruiting, screening, registration, training, and recognition of volunteers.
• Complete all required administrative tasks as assigned.
• Participate in in-service training and attend required meetings.
• Support Meals on Wheels People, Inc's mission, vision, values, and strategic plan.
• Other duties as assigned.

Education & Knowledge

• Associate degree or higher or equivalent experience preferred
• Knowledge of OAA eligibility requirements preferred

Skills, Abilities & Experience

• COVID-19 vaccination required or approved waiver from human resources
• Bilingual/Bicultural English/Spanish, Vietnamese, Russian, Asian, or African languages preferred
• Minimum one-year program coordination experience
• Experience providing information and referral, preferably to seniors preferred
• Proficient in MS Word, Excel, Outlook, computer applications, and data entry
• Excellent interpersonal skills with the ability to build trust and maintain constructive relationships across organizational boundaries
• Must have excellent problem solving, organizational, verbal and written communication skills
• Ability to effectively communicate with diverse populations, including minority, aging, low-income and disabled populations
• Ability to maintain confidentiality and security of sensitive information
• Strong attention to detail and accuracy of information

Any satisfactory combination of experience, training and/or education which ensures the ability to perform the work may substitute for the above qualifications.

Working Conditions/Physical Demands

• Valid driver's license, auto insurance, and personal transportation required.
• Ability to climb stairs to complete in-home assessments.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, ten key, and phone.
• Sitting for extended periods.
• Minimal reaching, bending, and stooping.
• Candidate must successfully pass the Meals on Wheels People pre-employment screening.

Benefits

• Four Day Work Week (36 hrs/wk)
• Medical, Dental, Vision and Prescription Plan
• 401K Savings Plan + 5% company match
• Paid Time Off: 12 vacation days, 12 sick days, 10 paid holidays, 2 floating holidays, paid bereavement
• Paid Life and Accidental Death and Dismemberment Insurance
• Paid Short- and Long-Term Disability Insurance
• Employee Lunch Program
• Employee Wellness Program: $150 reimbursement per employee per year
• Employee Assistance Program: Mental health, physical health and work-life balance resources
• Employee discounts on cellular, travel, childcare and more!
• Professional Development Program: $200 reimbursement for professional development outside the organization

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