At FoxGuard, we develop customized cyber security, compliance, and industrial computing solutions to protect and optimize the world's critical infrastructure. Headquartered in Christiansburg, Virginia, in the heart of the Blue Ridge Mountains near Virginia Tech and Radford University, we meet the cybersecurity needs of customers all over the world. Recognized as 2021 Company of the Year by the Roanoke-Blacksburg Technology Council, our passion is advancing the technology available to our customers and the skills of our team members. As a wholly owned subsidiary of Framatome, we are built for security and have big plans for growth. The world needs what we do, and we need you.

This position is in Christiansburg, VA. Monday through Friday, 8 AM to 5 PM.

What will you be doing?

• Provides support to the company’s customers.
• Documents service and support cases with a high degree of detail.
• Prioritizes incoming service and support requests.
• Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
• Be competent to perform tasks that may impact on health and safety in the workplace.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Typically reports to a supervisor or manager.

Required Experience

All candidates must meet the following minimum requirements to be considered for this opportunity:

• High School diploma with 0-2 years related experience.
• CompTIA A+ certified or ability to achieve within the first 6 months of employment.

The following may be used to differentiate candidates who apply for this position:

• General PC hardware and software knowledge.
• Ability to troubleshoot PC and peripheral products at system level.
• General knowledge of Microsoft operating systems, Office Suite, etc.
• Excellent attention to detail.
• Be familiar with the company’s safety and health policy and program

Your Total Rewards Package

The range of base salary for the position is between $17.00 - $22.12 per hour, and may also include annual incentives, performance bonuses and benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.

FoxGuard offers a broad employee benefits portfolio as a key component of your total rewards. This includes:

Multiple medical plans; dental and vision plans; Life and Accidental Death and Dismemberment; long- and short-term disability; optional plans including dependent life, accident, critical illness and hospital indemnity insurance; retirement savings plans (401k) with employer match; paid time off including up to 3 weeks of vacation, 8 days of sick leave, and 13 paid holidays; education reimbursement; adoption assistance; employee assistance programs; opportunities for professional development.

Looking for more jobs near me. Find your favorite job now by visiting our jobs page.