Brainlabs is a wildly successful business because we have a remarkable bunch of Brainlabbers.

We're not cloned in a laboratory – as the name might suggest. In fact we're a diverse group of over 800 people located across the world. The vital DNA we all have in common is a commitment to doing our best work in an environment designed to help us to do just that.

We are committed to our culture (codified in this document) and are looking for people to join Brainlabs who believe in it too. In return, we pledge to make Brainlabs a place for you to:

• Do the best work of your career

• Work with positive people in a collaborative culture

• Be part of building the global agency of the future

About the role

Sounds good right? Ok, let's move onto some more info about the role. First, the basics:

Classification: Full-time
Team: Client Services
Reporting to: Associate Director, CRO
Estimated Start: November 2023
Location: Remote - Anywhere US or Canada
Work Authorization: This role is open to US or Canadian Citizens/Permanent Residents and non-citizens allowed to work for any US or Canadian employer. We are unable to sponsor any work authorizations for this role.

What's the role

We're looking for a Senior Conversion Optimization Strategist to lead analysis and consultation with our growing client list! You will work across a wide portfolio of clients and industries to lead CRO testing and provide impactful recommendations that drive business results!

So, tell me about the company

Brainlabs is culture-first. You've probably heard other companies describe themselves as people, clients, or profit first – but we see people, clients and profit as the building blocks of our ecosystem. Culture powers all three and we know that when the ecosystem is balanced, we all win! That's why the culture we cultivate is a culture of winning together.

To learn more about what it's like to be a Brainlabber, check out our culture code.

What you do

Client Management Responsibilities:

• CRO product lead on assigned client list with an aim to drive CRO revenue retention and growth
• Perform regular analyses and tests aligned with client goals
• Make data-driven recommendations on client landing pages and websites
• Flag performance, client contact changes, and/or relationship issues, while providing ideas for solutions, to client leadership
• Lead deck creation for CRO pitches and presentations, including business reviews
• Communicate client performance regularly and ensure we fulfill on client contracts and promised strategy
• Lead the CRO portion of client meetings, preferably via video conference
• Implement & use Brainlabs' tools on all accounts where applicable
• Prioritize and respond to client emails/calls in a timely manner

Leadership Responsibilities:

• Models strong leadership including alignment to company priorities and philosophies, effective stress and emotion self-management, as well as a positive and patient demeanor with the team
• Mentor to team members working on assigned clients providing training and shadowing opportunities and participating in new hire training program
• Participate in wider company initiatives including, but not limited to continued iteration of our CRO product
• Cultivates an atmosphere that embraces diversity and inclusion within the team and agency

Who you are

• Minimum of 3-years CRO experience, preferably within an agency setting
• Proficient in Google Analytics, Optimizely, VWO and/or other CRO testing platforms
• Proficient in Google Sheets and Looker or other data visualization platform
• Proven organizational, project, and time management skills to manage all aspects of CRO: varying testing cycles, reporting, new and ongoing client presentations, Account Manager support, client needs, etc.
• Possess strong written and verbal communication skills
• Possess keen critical thinking and analytical skills which help you proactively drive results and new insights for clients
• Proven skills with Microsoft Office and/or Google Business Apps, especially Excel or Google Sheets
• UX and design experience is desirable

How you succeed

In addition to the below, you will be evaluated based on how you live our Culture Code!

Key metrics of success for this role include:

• You will be evaluated based on your work in CRO, idea-sharing, and client satisfaction!
• You'll be able to ask for anytime feedback and will receive coaching from your people leader in monthly 1:1s to help you calibrate and grow your career better and faster here than anywhere else.

What happens next

We know searching for a job is tough and that you want to find the best career and employer for you. We also want to ensure that this position is the best fit for both you and us. Therefore, you will participate in a comprehensive interview process that includes skills interviews with our team. The goal of this process is to allow you to get to know us as we learn more about you.

In line with our adaptive working policy and our standard way of working in North America we do not restrict our hiring to a fixed office location therefore we hire candidates across different states in the US and indeed in other countries such as Canada. We also receive applications from, and hire, candidates with varying levels of experience for example those who have a few years experience in a role to those who are looking to make a step up. The salary levels on our job postings are set so as to account for these variable factors with decisions on the salary to be offered only made once we know the experience and location of our new hire.

Beyond salary, you can learn more about our Benefits & Perks for our North America Brainlabbers here.

Brainlabs actively seeks and encourages applications from candidates with diverse backgrounds and identities.

Thank you for your interest in Brainlabs! We look forward to getting to know you!

Current position range

$75,000—$85,000 USD

Brainlabs is proud to be an equal opportunity workplace: we are committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief, and marriage and civil partnerships. If you have a disability or special need that requires accommodation during the application process, please let us know!