Job Description

Position Summary:
The Security Operations Center (SOC) Analyst II will analyze escalated reports from Analyst I and make suggestions to improve HWN, partners, and end customer's security posture. Will participate in the creation and maintenance of policies, standards, and procedures. Acts as the administrator for security systems as assigned. Knowledgeable of the system's security goals as established by its stated policies, procedures, guidelines, and standards and works to achieve those goals. Conducts tasks and assignments as directed by the Manager IT Security. The SOC Analyst II is responsible for on time, on budget, high quality delivery of all projects and duties assigned. All employees must adhere to High Wire Networks, Inc. Core Values.
Essential Functions:

• Be the technical escalation to Tier 1 analysts. Will research issues escalated from the Tier 1 analysts. Determine validity and provide reporting of findings. Conducts initial triage of security events and incidents. Facilitates communication within the SOC and documents progress throughout the Incident Response Lifecycle.

• Do additional research and validate finding from Tier 1 analysts. Spot check to determine accuracy of Tier 1 and report shortcoming in analysis

• Review of toolsets to ensure proper operation. Report shortcomings and if possible remediations.

• Review reports of new vulnerabilities and determine if there is a need for a detection process in best toolset and recommend and then implement.

• Be the toolset SME for the Tier 1.

• A bility to complete all Tier 1 tasks to standards.

• Mentor and train junior analysts in proper procedures and train identified personnel in tier 2 tasks as directed.
• Provides support for enterprise SIEM implementation.
• Maintains current knowledge of relevant technology as assigned.
• Participates in On-Boarding new Tenants as required.

Non-Essential Functions or Skills:

• Cyclic review of detections. Evaluation of usefulness and effectiveness
• Learn new toolsets as they are passed to group
• Reporting of metrics
• Create vulnerability reports from scans.
• Tuning of toolsets to maximize detections.
• Will share finding with SOC manager and approved adjustments will be implemented.
• Will with SOC manager on gap analysis of operations and help generate a report for the CISO of gap in current operational abilities.

• Support the SOC as needed.

• Flexibility - Adapt to changing environments or alternative methods

• Emotional Intelligence - Understand and react to others' emotions for high quality team output

• Customer Service - Able to meet customer expectations within project scope

• Additional duties as needed
Work Environment Expectations:
• The SOC Analyst I's work environment will vary and is dependent upon the specifications and phase of each project or assignment. Work location may be at the client site, headquarters, or may work from home. The SOC Analyst I should expect and prepare for a variety environmental condition and should report in advance any working conditions that he/she may believe will cause physical reactions, allergies, and/or air quality that may put them at risk. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hours of Work - The hours of work will vary depending upon the demands of the customer, project, or assignment. Hours are not generally 8am-5pm, Monday through Friday, and will vary.

Physical Demands:

• The physical demands of the position described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, type, look at a computer for 2-3 hours at a time, stand, drive, reach, bend, lift objects up to 20lbs on occasion.

Skills and Competencies:

• Managing Priorities - ability to multi-task, making progress on multiple goals and/or assignments.

• Sense of Urgency - reacts quickly to resolve situations that may be detrimental to assignments/projects.

• Nimble - Ability to adapt quickly to an ever changing, dynamic IT industry.
• Problem-solving - able to review circumstances and participate in problem solving.
• Time Management skills - able to meet deadlines and set a fair pace for work.
• Independent - Can work with minimal direction, meeting the goals.
• Analytical - Able to assess circumstances and determine a course of action.
• Professional verbal and written communication skills - capable of contributing to Knowledge Management
• Strong organizational / business acumen - understands business structure and business strategies as they apply to project goals and outcomes.
• Tactical - Pays attention to the details and applies the strategy.
• Strong remote-collaboration and communication skills.
• Polite, respectful to others, professional.

Required Experience and Qualifications:

• Associates degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or equivalent work experience, is required.

• Demonstrated experience with Windows and non-Windows server configuration, administration, and monitoring.

• Experience working in a process-oriented workflow environment.

• ITIL experience is preferred.

• Experience working with multi-tiered ticket handling/resolution systems.

• Experience supporting large enterprise IT environments.
• Experience creating, modifying, and following standard procedural documents.
• Knowledge of the Jira ticketing platform preferred.
• US Military Service experience is highly preferred.

Other Skills/Abilities:

• CompTIA Security + Certification
• Ethical Hacking Certification (a plus)
• Unix, Linux, Oracle
• Microsoft Certified Professional Certification

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