The Membership Associate is responsible for creating and nurturing a seamless and meaningful YMCA member experience from first point of contact with the Y to daily engagement of current members. The candidate demonstrates the Y’s core values of caring, honesty, respect and responsibility and implements the Y’s Member Engagement Principles of welcome, connect, support and invite during all member and guest interactions. They connect YMCA members with available resources virtually or in the branch. The candidate is expected to maintain general knowledge of the facility, programs and activities of the Y and provides service and information to members while creating a safe environment for all.

MINIMUM QUALIFICATIONS

• Proof of COVID Vaccination Required
• Minimum 18 years of age
• High School Diploma or equivalent
• Must be available afternoon to evenings three weekdays and 1 weekend
• Must have at least 1 year of customer service experience and knowledge of health, nutrition and/or fitness
• Current YMCA-approved First Aid and CPR certifications or obtain within 30 days of hire

PREFERRED QUALIFICATIONS

• Language skills in Cantonese, Mandarin or Russian
• Certified Personal Trainer or Group Exercise Instructor

CURRENT YSF STAFF:

EXTERNAL CANDIDATES:

All employees working with the YMCA are considered to have supervisory or disciplinary action relationship over minors.  Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider for employment qualified applicants with arrest and conviction records.