THE PRINT PRODUCTION SPECIALIST exhibits diligent teamwork while operating the center’s print center for both graphic design and onsite production. He or she will efficiently work with customers to create, schedule, and produce their print products in a friendly and genuinely helpful demeanor, and with a professional appearance.

In addition, he or she contributes to the operations of the overall center by packing and processing shipments for local, national, and international delivery using a variety of carriers. In addition, he or she operates multi-function machines including integrated copiers, scanners, and fax machines, as well as binding equipment, lamination machines, and cash registers, among other daily responsibilities. The specialist expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the print production industry.

The ideal candidate has at least one year of retail customer service experience, one to two years of experience in a print production/graphic design role and a two-year degree in graphic design or a related field, innovative, embraces technology, proficient experience with Adobe Creative Suite and Microsoft Publisher, knowledge of advanced printing concepts, and production experience including digital and wide format printing as well as having experience operating coiling/bindery equipment.

Our Print Production Specialist delivers world-class customer service to all retail customers, including consumers, business owners, corporate professionals, and busy families. He or she is an energetic and organized, proactive self-starter that is driven to succeed.

Our Print Production Specialist is a dependable, adaptable team-player who is genuinely helpful and passionate in delivering custom solutions to our internal and external customers on schedule.

***All candidates MUST complete the required online job application and submit a representation of completed graphic work (online or PDF portfolio) related to commercial design projects through Omega Key Consulting's job portal to be further considered for this independently owned and operated, The UPS Store franchise enterprise career opportunity***

RESPONSIBILITIES

• Understands and fulfills the needs of walk-in customers and telephone/email inquiries
• Completes tasks independently in a quick turn environment
• Understands color management and applies file adjustments
• Follows and understands quality guidelines
• Interprets a variety of instructions provided in written or verbal form
• Brainstorms and mocks up design ideas
• Presents concepts or ideas to clients
• Meets with clients and adjusts designs to fit their needs or taste
• Reads and understands all job requirements before beginning desktop process
• Effectively manages production schedule and production materials
• Operates and maintains print and finishing equipment
• Maintains strong attention to detail when proofing all materials
• Performs other duties as assigned
• Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
• Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
• Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
• Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
• Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites for both Mac and PC
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Prioritizes and optimizes the workload to streamline the production flow
• Frequently multi-tasks while maintaining extreme attention to detail and high-quality control
• Maintains a clean, organized, and safe working environment
• Takes action to learn new products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services
• May open and/or close the store as needed
• Performs other duties as assigned

QUALIFICATIONS

• Energetic
• Professional appearance
• Trustworthy and dependable
• Friendly, people person demeanor
• Punctual, reliable, and responsible
• Highly organized and detail oriented
• Strong analytical. spatial and math skills
• Exhibits exceptional customer service skills
• Excels in a team driven work environment
• Excellent project and time management skills
• High school diploma or GED required
• One year of customer service experience required (more preferred)
• One to two years of graphic design experience and/or a two-year degree in graphic design or a related field
• Possesses strong computer skills, including Microsoft Office and Adobe Suites (Photoshop and Illustrator)
• Production experience with digital printing and bindery equipment
• Able to work and complete tasks independently in a quick turn environment
• Able to think innovatively and embrace technology
• Able to operate and maintain print and finishing equipment
• Able to follow and understand quality guidelines
• Good concept of color management and able to apply file adjustments
• Knowledge and application of printing concepts
• Able to work and complete tasks independently in a quick turn environment
• Strong verbal and written communication skills, including spelling and math
• Willing to work interchangeably between two The UPS Store locations (walking distance to metros) within 2.5 mile radius (both stores located near each other in Washington DC)
• Able to lift up to 50 pounds

THE UPS STORE, INC. together comprise approximately 5,100 independently owned locations in the U.S., Puerto Rico, and Canada, providing convenient and value-added business services to the small-office/home-office market, corporate "road warriors," and consumers. Our centers offer a variety of shipping, freight, postal, digital online printing, document, and business services through convenient locations and world-class service. The strength of THE UPS STORE, INC. comes, in part, from the talented and dedicated associates that lead and operate each retail location. We endeavor to be the best in every aspect of business by promoting a culture of trust, teamwork, accountability, high expectations, and open communication.

Print Production Specialist Position Compensation

$19.00 - $23.00 /hour based on current level of proven professional skills in print production / graphic design and retail experience + eligibility for earned performance bonuses/raise after 90 days

LOCATION EMPLOYEE BENEFITS

• Direct Deposit
• Uniforms Provided
• Excellent Advancement Opportunities
• Formal Ongoing On-The-Job Paid Training
• Earned performance-based bonuses in addition to hourly rate
• Major medical, dental, vision, and health benefits available for eligible full-time employees
• The UPS Store Operations Are Closed on Major Holidays (i.e. Thanksgiving, Christmas, New Year's Day, Easter)

VISIT OUR CAREER PAGE THROUGH OMEGA KEY CONSULTING TO REVIEW OUR CORE OPERATIONAL VALUES

https://omegakeyconsulting.com/okc-world-class-careers

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