The Position

Under general direction, this mid-management classification directs, organizes, plans and manages the Power Dispatch Center and all unattended remotely controlled power substations.

Essential functions of the job include, but are not limited to, the following:
Ensures Department services are provided with exceptional customer service and the highest level of ethical standards.

Performs the planning, organizing, staffing, directing, coordination, reporting, budgeting, and communications functions for managing the Power Dispatch Center and all unattended remotely controlled power substations.

Performs activities that affect the operation of the power system, including system load study, switching, construction, repair, maintenance, and emergency responses.

Documents events on the power system such as outages, restorations, street closures, Work Authorities, Clearances, OK TO's, power system alarms, occupied feeders, and entries to substations.

Operates, switches, and monitors the power system, including remote facilities, using Supervisory Control and Data Acquisition (SCADA) and related applications and tools to facilitate construction, maintenance, repair, and restoration of power system components.

Prepares, schedules, and arranges for the purchase, sale, and/or transfer of power energy, associated fuels, carbon, and renewable energy products used in the operation of the Power Utility. Maintains scheduled power in accordance with power contracts, requirements and agreements in and out of the City's load area.

Monitors remote water facilities.

Coordinates with local, State, and Federal government agencies, as well as utility agencies during emergency situations.

Assist Fire and Police Departments on placing an All-Points Bulletin as needed.

Coordinates with off-duty and stand-by personnel via answering service and Integrated Voice Recognition (IVR) to troubleshoot and resolve after-hour emergencies experienced within the City, including water, power, sewer, street, parks, school districts, USA DigAlerts, neighboring utility agencies, as well as with non-City entities as needed.

Communicate effectively, prepare and make presentations for GWP Management, City Council, City Commissions, Electric Utility Groups, GWP Customers, subordinates and others, on issues related to the managing of the the Power Dispatch Center and all unattended remotely controlled power substations.

Assists management on Labor Union issues as it relates to Power Dispatch Operations.

Learns, operates and keeps abreast of ever changing technologies and advanced tools required to operate and maintain the power system, including but not limited to, remote monitoring and control (e.g., SCADA, DVI), Outage Management System (OMS), Electric Distribution Management (DMS), Advanced Metering Integration (AMI), ETRM, Allegro, OATI, job tracking, data historians, and standard Information Services Department applications and other programs.

Operates two-way radio for trouble calls and daily routine workings of the power system.

Participates in continuous training/education courses as assigned.

Coordinates work and future strategic planning of the Power System Dispatch Center.

Performs responsible management and technical work, directing the operations of the power substations, and overseeing real-time power scheduling.

Manages, coaches, trains and motivates employees.

Provides clear work instructions, and organizes, assigns the scheduled workload of the Power System Dispatch Center.

Issues, approves and oversees all Work Authorities for Clearances and OK TO's for performing work on the power system.

Coordinates, approves, and prioritizes bids for work on the power system. Writes and/or approves power switching procedures.

Implements switching procedures for the safe, efficient, reliable, and compliant operation of the power system.

Performs real-time energy purchasing, scheduling, and economic dispatching.

Reports to the Emergency Operations Center during emergencies.

Reviews and approves switching operations for safety, efficiency, reliability, and compliance.

Reviews and evaluates employees' job performance and initiates appropriate personnel action.

Ensures reliability and compliance with local regulatory agencies on matters pertaining to real- time power purchasing and distribution.

Writes accurate reports, procedures and training materials.

Drives on City business.

Assumes responsibility for ensuring the duties of the position are performed in a safe, efficient manner.

Performs other related duties as assigned or as the situation requires.

Minimum Requirements

Knowledge, Skills, and Abilities
Knowledge of:
Principles and practices of exceptional customer service.
Basic mathematical principles such as adding, subtracting, multiplying and dividing whole numbers, decimals, and fractions.
Basic office computer systems and applicable software.
Budget administration and fiscal planning.
Electric theory.
Occupational hazards and standard safety practices.
Power scheduling techniques, real time energy purchasing, sales and economic dispatch.
Principles and practices of effective management and supervisory techniques.
Principles and practices of power dispatching and operations.
Principles of power switching.
Proper English, spelling, and grammar.

Knowledge of and Skill in:
Exceptional customer service practices.

Skill in:
Assessing and prioritizing multiple tasks, projects and demands with critical timeliness in a fast-paced environment and emergency situations.
Basic computer applications such as email, work processing, spreadsheets, and databases.
Effective written and oral communication, both on a one on one and group basis.
Making independent judgement and decisions based on established standards and procedures.
Performing switching operations.
Voltage and VAr control.

Ability to:
Provide exceptional customer service to those utilizing GWP Department services.
Model and practice the highest standards of ethical conduct.
Accept constructive criticism.
Communicate clearly and concisely, both orally and in writing.
Demonstrate leadership and problem solving skills and the ability to motivate employees in a team environment.
Develop the necessary skills from on-the-job training and meet the standards of performance for the classification by the end of the probationary period.
Effectively prioritize and multitask, especially during emergency situations.
Effectively respond to emergency calls.
Effectively train and supervise subordinates.
Effectively work independently and as part of a team.
Establish effective professional relationships with internal and external contacts.
Establish smooth working relationships and solve interpersonal conflicts.
Exercise good judgement and discretion in complex problem situations.
Exercise good judgement and discretion in problem situations.
Follow written and oral directions.
Foster teamwork environment and solve interpersonal conflicts.
Make sound decisions with established guidelines.
Observe safety principles and work in a safe manner.
Operate two-way radio.
Organize, prioritize and follow up on work assignments.
Perform switching operations to open/close circuits and parallel/break parallel circuits.
Prepare complex written reports and documents.
Prioritize and delegate work tasks and responsibilities.
Provide clear work instructions.
Read, record, and interpret metering data for power system.
Remain calm in emergency situations.
Review and evaluate employees' job performance and initiate appropriate personnel action.
Speaks and communicates effectively with the public, including making presentations.
Train and motivate employees.
Work effectively in the absence of supervision.
Work with other City Departments and outside agencies to accomplish goals, objectives and required tasks.
Write accurate reports and procedures.

Other Characteristics
Willingness to:
Assume responsibility for maintaining a safe working environment.
Initiate and accomplish required tasks during rotating shifts.
Initiate appropriate personnel action.
Learn, operate and adapt to new tools and technologies.
Manage, coach, train and motivate employees.
Work a rotating shift schedule.
Work collaboratively with other City Departments and outside agencies, especially during emergency situations.
Work the necessary hours and times, including overtime, weekends, holidays, emergencies to accomplishing goals, objectives, and required tasks.

Experience
Four years of experience equivalent to Glendale's Power System Operator II, including two years of experience in a responsible supervisory capacity.

Education/Training
Graduation from a High School or attainment of GED or CHSPE certificate.
Associate of Science Degree in Electrical Engineering or a related field is desirable.

License(s)/Certification(s)
Valid Class C California driver's license.
North American Electric Reliability Corporation (NERC) Certification of Balancing, Interchange and Transmission Operator is desirable.

Promotional Eligibility
Any City of Glendale employee who meets the minimum qualifications for this position, has completed probation or six months of City employment, and is occupying a permanent full-time classification on file in the Human Resources Department. Hourly City employees may be considered, provided that they furnish proof of continuous employment immediately preceding the final filing date, which would equal a minimum of six months of full-time service or 1040 part-time hours. (Civil Service Rule VIII 4-E).

Exceptional Customer Service Policy
The City of Glendale places a high importance on quality customer service and prides itself for the high level of services it provides by every employee of the organization. As employees of the City of Glendale, we are committed to providing our diverse community and each other with courteous, considerate, and personal attention.

Please click on the link to read the Exceptional Customer Service Policy.

Note
An equivalent combination of experience, education and/or training may substitute for the listed minimum requirements.

Selection Process

EVALUATION OF APPLICATION: Submitted Application will be reviewed to ensure applicants meet the minimum requirements. Only the most qualified applicants will be invited to participate in the selection process.

Candidates must pass each exam component with a minimum score of 70% in order to be placed on the eligible list.

ORAL INTERVIEW: (Weight of 100%) To evaluate the applicant's experience, education, and personal fitness for the position.

TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED. The City of Glendale reserves the right to modify the above stated examination components and/or weights. Should this be necessary, the candidates will be notified of the specific examination components and weights prior to the administration of any examination. The selected candidate will be subjected to a background check including Livescan fingerprinting. The City of Glendale conforms with State and Federal obligations to make reasonable accommodation for applicants and employees with disabilities. The Human Resources Department asks that it be advised of special needs at least five days prior to the first test part so that a reasonable accommodation may be made. The provisions of this bulletin do not constitute an express or implied contract. In compliance with the Immigration Reform and Control Act of 1986, the City of Glendale requires that all new employees provide documentation to establish both work authorization and identity.

The City of Glendale offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision, life, and long-term disability insurance.

The above listed benefits apply to full-time, salaried positions only.

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