Essential Duties & Responsibilities

· Write a variety of different content to support communications and marketing efforts related to CCA operational and strategic priorities, including member notices, direct mail pieces, newsletter content, blog posts, and regulatory materials, such as member handbooks and model member materials issued by the Centers for Medicare & Medicaid Services (CMS).

· Manage project plans, document databases, and reporting of all Part D communications being delivered to CCA members.

· Track the status/stage of member materials throughout their lifecycle, from development, approvals, dissemination, and archival.

· Keep all members of the team up to date with relevant project information and schedule.

· Stay up to date on industry trends and standards related to healthcare consumer engagement, plain language standards, healthcare literacy, and Medicare communications and marketing guidelines.

· Make recommendations for adjustments to communications strategies and practices.

· Collaborate with CCA marketing team to keep CCA member style guide current and reflective of best practices.

· Utilize established workflows and collaborate with internal and external stakeholders as needed to develop, gain approval, and disseminate communications.

· Act as a liaison with pharmacy vendors and business leaders across the organization when needed.

· Manage the workflow for translations.

· Make sure that all member communication materials align to CCA brand identity standards and CCA style guide and are written in plain language appropriate for the consumer-based audience.

· Format communications to align to templates and brand standards.

· Collaborate with the marketing team and graphic design resources.

· Additional responsibilities as needed to support the optimal functioning of the Department and to Support CCA’s strategic and operational goals.

Knowledge, Skills & Abilities:

• Excellent writing and editing skills

• Organized and detail-oriented

• Genuine commitment to consumer-centered care and serving an underserved population.

• Dedication to continuous learning and improvement.

• Be able to communicate clearly and effectively both verbally and written at all levels of the organization.

• Adaptability to significant change, proven by way of shifting gears and moving in a new direction on demand.

• Team player.

• Strong interpersonal and customer relation skills, including active listening skills, dependability, and responsiveness.

• Ability to develop and maintain positive working relationships and collaboration with colleagues across all levels of the organization.

• Ability to multitask and ensure all work is completed thoroughly and completely in a fast-paced environment with competing demands.

• Enthusiasm for growth and program development across all CCA health plans.

Experience:
· 2 years’ experience in health plan communications.

· 3+ years’ experience in a Medicare/Medicaid health plan communications setting.

Education:
· Bachelor's Degree or equivalent experience.

Job Type: Contract

Salary: $45.96 - $49.25 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Inventory control: 4 years (Preferred)

Work Location: Remote

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