TruPayMe have an exciting opportunity for an Operations Manager to join the team.

Location: Atlanta

Salary: Competitive + Benefits

About Us:

TruPayMe is a global unified payment technology group that was formed in 2019 bringing together technology and financial services into an omnichannel solution. The new business model has enabled TruPayMe to establish itself as a leading Fintech Payments group.

Operations Manager – The Role:

- Lead the Trust Payments US Operations department – located in Atlanta

- Partner with Group Operations, IT, PMO, Product, Sales and Marketing to deliver the service delivery and operations model in the US and as part of Trust Payments group operations model

- Manage Service Desk & Technical Support team – as part of global 24/7 customer support model

- Partner with Operational Excellence team to build program of continuous service improvements and process automation

- Partner with Product, Marketing, IT and PMO to integrate new products and solutions, developed internally and by third parties, within US operations and service delivery

- Manage US Operations KPIs (OLA’s) and client SLAs – including weekly and monthly pack and other data as requested

Operations Manager – Key Responsibilities:

- Provide business operations leadership and direction – focusing on both US and global operations priorities

- Implement group operations systems in the US operation – including Zendesk ticketing system, new telephony system, workflow management system, etc

- Implement group operations processes and procedures to ensure consistency with relevant operations teams

- Manage department OLA’s / KPIs that are agreed with the business (onboarding, first line support, amendments, etc) - including weekly function reporting and monthly reporting to company EXCO

- Develop and implement business operations processes including a strategy for continuous improvement.  To include delivering budgets and processes to an agreed time frame

- Manage client SLA’s, reporting and playbook design and delivery

- Manage demand and capacity plan for department

- Lead delivery of “client promise” culture within US Operations department

- Manage 3rd party supplier relationships – in terms of operations service delivery

- Maintain senior management cross functional relationships with Commercial, Product, IT, Risk and Compliance to deliver a seamless client experience and service

- Senior US operations representative on projects being delivered across the group

- Champion for continuous operational improvements across US Operations

- Drive automation across transaction and client lifecycle, using relevant tools and systems such as Salesforce and Zendesk

Operations Manager – You:

- Proven track record in an Operations leadership role, including executing operations change management

- Payments operations and service delivery leadership experience

- Proven track record of delivering operations KPI’s / OLA’s

- POS and 3rd party supplier relationship management

- Successfully delivering business operations KPIs

- Manage high performance teams in a business operations environment

- Lead and deliver large programmes and projects across operations departments

- Operate in a multi-regional environment

- Experience of a matrix organisation structure

Operations Manager – Benefits:

- 100% paid medical care for yourself and eligible family members

-  Company pays 6% into 401k after 6 month probation, regardless of whether employee contributes

- 20 vacation days

- 10 paid Holidays

- Plenty of autonomy

- Life Insurance -4x annual salary up to $250k without health questionnaire up to $500k with health assessment

- Available Dental and vision plan -paid by employee

- Excellent opportunities for progression

We understand the value that a diverse and inclusive working environment brings to TruPayMe. We celebrate the differences that people can bring through their cultures, backgrounds, and perspectives. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.

During the recruitment process we welcome you to inform us confidentially of any special adjustments required in order to participate fully in our recruitment experience.

To submit your CV for this exciting Operations Manager opportunity, please click ‘Apply’ now.