This job position is to support retail customer store operations. Any SMEs with prior experience in handling end-to-end store operations with excellent communication skills will be a perfect fit for these positions.

• Shopify POS platform (Fixed and Mobile) with additional experience in peripherals troubleshooting.
• Any RFID platform used for inventory operations in stores (receiving, sending, transfers).
• UI technology stack of HTML5/CSS3/JavaScript and its libraries used in applications with integration to back-end API driven applications.
• Order-to-Cash process in NetSuite platform, specific to inventory management and store operations.
• Good to have experience in Workforce management apps used within Retail Stores.
• Provide developer oversight on complex L2 support Issues, Triage P1/P2 issues and provide RCAs.
• Develop SOPs, playbooks, update to confluence /SharePoint or respective repository.
• Should have an understanding on enabling observability for store solutions using any observability tools.
• Knowledge in ITIL framework will be an advantage.
• Collaborate with IT team, L2 support team, cross functional teams.
• Support new store openings, configuration, and early life support.
• Be an escalation point of contact for L2 and IT support team for any store-related activities.

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