Brillio is the partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Backed by Bain Capital, Brillio is one of the fastest growing digital technology service providers. We help clients harness the transformative potential of the four superpowers of technology - cloud computing, internet of things (IoT), artificial intelligence (AI), and mobility. Born digital in 2014, we apply Customer Experience Solutions, Data Analytics and AI, Digital Infrastructure and Security, and Platform and Product Engineering expertise to help clients quickly innovate for growth, create digital products, build service platforms, and drive smarter, data-driven performance. With delivery locations across United States, Romania, Canada, Mexico, and India, our growing global workforce of over 6,000 Brillians blends the latest technology and design thinking with digital fluency to solve complex business problems and drive competitive differentiation for our clients. Brillio was awarded ‘Great Place to Work’ in 2021 and 2022

ITIL/COBIL EXPERT

Primary Skills

• Siebel Installation (Windows/Linux/Unix), Datadog, Siebel Workflow Automation, Siebel Business Services, Groovy Scripting, Splunk, New Relic, Anaplan, MuleSoft, Canvas (Power) Apps, Salesforce, Analytics - PowerBI, Siebel Database Administration - Basic, Siebel Administration

Job requirements

• We are seeking a highly skilled and experienced ITIL/COBIT Expert to join our organization. As an ITIL/COBIT Expert, you will be responsible for leading and implementing IT service management best practices based on the ITIL (Information Technology Infrastructure Library) and COBIT (Control Objectives for Information and Related Technologies) frameworks.
• You will work closely with various stakeholders, including IT teams, business units, and senior management, to ensure the alignment of IT services with business objectives and the achievement of operational excellence.
• Key Responsibilities:
• IT Service Management Strategy: Develop and implement an IT service management strategy aligned with the organization's goals and objectives, utilizing the ITIL and COBIT frameworks.
• Process Design and Implementation: Design and implement IT service management processes, including incident management, change management, problem management, service request management, and service level management, following ITIL and COBIT best practices.
• Service Catalog Management: Establish and maintain a service catalog that captures all IT services provided to the organization, ensuring clear and consistent service definitions and service level agreements (SLAs).
• Continuous Improvement: Identify opportunities for process improvement within the IT service management framework and drive initiatives to enhance efficiency, effectiveness, and customer satisfaction.
• Governance and Compliance: Ensure compliance with regulatory requirements, industry standards, and internal policies by implementing controls and monitoring adherence to ITIL/COBIT guidelines.
• Performance Measurement and Reporting: Define and implement performance metrics to measure the effectiveness and efficiency of IT service management processes, providing regular reports and insights to stakeholders. Stakeholder Collaboration: Collaborate with IT teams, business units, and senior management to understand their needs and requirements, and translate them into actionable IT service management initiatives.
• Training and Awareness: Conduct training sessions and workshops to increase awareness and understanding of ITIL/COBIT principles and practices across the organization.
• Risk Management: Identify and mitigate risks associated with IT service management processes, ensuring appropriate controls are in place to minimize operational disruptions. Stay Updated: Stay abreast of industry trends, emerging technologies, and advancements in IT service management frameworks to continuously enhance your expertise and provide innovative solutions.
• Qualifications and Skills:
• Bachelor's degree in computer science, information technology, or a related field. Advanced degrees or certifications in ITIL, COBIT, or related frameworks are highly desirable.
• Extensive experience (15 years) in IT service management, with a strong focus on implementing ITIL and COBIT best practices. In-depth knowledge of ITIL and COBIT frameworks, including a thorough understanding of IT service management processes, functions, and roles.
• Proven track record of successfully leading IT service management initiatives and driving process improvements.
• Strong analytical and problem-solving skills, with the ability to identify root causes and develop practical solutions.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate and influence stakeholders at all levels of the organization.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong leadership abilities, with experience in coaching and mentoring IT teams. Familiarity with ITSM tools and software for process automation and workflow management.
   

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