The Desktop Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solutions. Also responsible for tracking IT assets (inventory and tracking equipment of computers, mobile phones, tablets, etc.), and managing asset database.

This is a position based in Jackson, MS. This position will work on site from 8:00am - 5:00pm M-F with 1 week a month working remotely from 2:00pm to 10:00pm CST. We operate 24/7/365 and ability to work flexible hours including nights, holidays, and weekends as needed is required.

Duties and Responsibilities/Essential Functions

Required to set up corporate office equipment or coordinate the required equipment installation as required
Maintain all current and future acquired business operating equipment (Examples: phones, tablets, laptops, desktop, VOIP phones, projectors, Smart TVs, printers, scanners, copiers, video recorders, etc. – list is not all inclusive)
Prepare and maintain tracking process for all equipment assigned to personnel to include hand receipts for equipment purchased on behalf of, equipment purchased, and equipment assigned
Track all equipment assigned to building by location to include all repairs required and component purchases for repair, such as imaging unit for a copier or fax machine. Intent is to track the cost of repair vs new purchase
Maintain data of equipment on hand to include age and functionality
Coordinate with purchasing on handoff of equipment post purchase for set up
Coordinate recycling of equipment upon end of lifecycle determination
Wipe & reset electronics that have not yet met lifecycle requirements for reissue
Coordinate with Purchasing department to identify a lifecycle program through market research
Assist individuals with lifecycle replacements
Coordinate with Purchasing department on recommendations of whose devices are nearing end of lifecycle
Focal point on all equipment set ups, transfers, re-imaging, etc.
Recommend to management industry changes in IT and equipment to enhance company productivity
Provide monthly Equipment status to department head to include known incoming and outgoing equipment requirements
Perform on-call rotation desktop support
Wipe Mac and Windows hard drives for users
Perform Help-Desk functions for contracted software programs, Operating System functions, basic networking, and hardware integration. – liaison between employee and software help desk whenever possible
Perform backup administrator functions. (This can be for any of our systems, Microsoft Office, etc. – list is not all inclusive)
Investigate error codes for software used by Deployed Resources
Maintain and develop system training, quick start guides, IT security training and policies for company personnel
Coordinate with department heads for specialized quick start guide needs
Scrub training guides as needed, or at a minimum annually for updates and new processes
In conjunction with other departments conceptualize, research, and execute long term technology solutions.
Digest strata plan on where we’re going to be in 5-10 yrs., work with all the departments on forecasting needs
Advise on the big picture storage solution for current data as well as data required to be maintained for multiple years (may include hard server and/or a rehaul of systems to downsize the number of systems we have).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills and Specifications

Hands on experience with Office 365, including email, apps, drive.
Experience troubleshooting in a Mac and Windows enterprise environment
Experience enrolling devices in Apple Business Manager (ABM)
Experience troubleshooting Adobe Creative Cloud
Experience troubleshooting Apple devices in an IOS environment
Familiar Microsoft Intune enrollment and deployment
Familiar with Mac and PC operating systems, system functions & preferences, file recovery and search
Navigate and troubleshoot basic device connections to PCs & Macs, to include laptops, desktops, and tablets. Basic device connections include but are not limited to phones, printers, and tablets. Basic device connection methods include USB, HDMI, DVI, Wi-Fi, & Bluetooth, etc.
Know how to wipe/factory reset Mac and PC systems and re-install OS.
Can remote troubleshoot software issues (Microsoft Office, etc.) working through a screen share
Perform remote log-ins on employee computers to resolve issues
Familiar with Mac and PC computer operating systems and iPhone and Android cellular phones to support system functions & preferences, file recovery and search for any device.
An intimate understanding of help functions
Exceptional interpersonal skills
Work Autonomously
High-level patience
Intuitive abilities to figure out what people are trying to say they need help with
Provide excellent customer service to team members as not all members are technically savvy and aren’t sure what they need or how to explain the problem they are having. Ability to be able to walk them through the process of figuring out what exactly they need help with.
Ability to see if instruction/teaching is not working or making an impression and figuring out how to best teach. Understanding multiple behavior modification techniques and implementation.
Availability for support 24/7/365

Supervisory Responsibility

None

Work Environment

This job operates in professional office environments. This role routinely uses standard office equipment such as laptop computers, smartphones, photocopiers, filing cabinets canners, and presentation materials. There is an expectation of clear communication in English both written and orally.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Ability to twist, turn, bend, lift, kneel, climb and stand. Occasional lifting up to 25 lbs may occur. Employee will be required to travel (at organization expense) in automobile and/or aircraft.

Position Type/Expected Hours of Work

This is a position based in Jackson, MS. This position will work on site from 8:00am - 5:00pm M-F with 1 week a month working remotely from 2:00pm -10:00pm CST. We operate 24/7/365 and ability to work flexible hours including nights, holidays, and weekends as needed is required.

Travel

Opportunity for travel 15%

Required Education and Experience

Bachelor’s degree in Information Technology or a related field is required
3-5 years’ relevant IT experience, including:
Experience with asset management and tracking preferred
Experience with PCs and Macs
Experience providing remote IT support

Work Authorization/Security Clearance

Must pass a drug test, motor vehicle record check, a background check, after accepting a conditional offer of employment.
Must possess a valid driver's license, have/maintain a clean driving record.

AAP/EEO Statement

Deployed Resources, LLC is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type on the basis of actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics ), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law.

This policy applies to all terms of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities and general treatment during employment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Parental leave
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Ability to commute/relocate:

Jackson, MS 39209: Reliably commute or planning to relocate before starting work (Required)

Experience:

Customer service: 1 year (Preferred)

Work Location: In person

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Job Title: IT Help Desk Specialist

Company Name: Deployed Resources LLC

Salary: USD 28.00

Job Industry: Computer Networking

Job Type: Full time

WorkPlace Type: On-Site

Location: Jackson, Mississippi, United States

Job Description:

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Job Title: IT Help Desk Specialist

Company Name: Deployed Resources LLC

Salary: USD 28.00

Job Industry: Computer Networking

Job Type: Full time

WorkPlace Type: On-Site

Location: Jackson, Mississippi, United States

Job Description:

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