TITLE: Information Services Analyst

Characteristic Duties and Responsibilities

The Information Services Analyst position encompasses a combination of duties and responsibilities from the two areas below, depending on the specific needs of the project(s) in which the employee is assigned.

Business Analysis

• Work directly with project staff (investigators, analysts, clinical monitors) in the design of clinical study protocols for an electronic data capture (EDC)
• Responsible for defining configuration of data collection instrument and study
• Review data collection instruments for adherence to accepted standards, consistency across studies, and best practices using ArborLinkCore functionality.
• Work with data analysts and users to improve data collection and user experience during the course of a
• Develop requirements and functional specifications for new software capabilities related to data capture and clinical study management, including improved user experience and functional capabilities related to clinical
• Work with study implementation support (e.g., clinical monitors, study coordinators) and technical developers on training and support issues. Develop user training materials and project
• Work with leadership to improve business analysis processes for efficiency and consistency across teams and

Quality Assurance Analysis

• Produce and execute test plans to verify that data collection instruments and study workflow requirements have been Both user-interactive testing and database queries may be used.
• Work with leadership to improve quality assurance processes for efficiency and consistency across teams and
• Work with project team (study implementation team, business analysts, developers, and project managers) to triage, prioritize, reproduce and track issues to resolution, including identification of critical errors, defects, scope changes and
• Effectively communicate quality assurance testing status and deliverables across the project development life cycle.

Core Values

Our core values define who we are as an organization and serve as the foundation of our code of ethics. Arbor Research expects all employees to embody these and demonstrate them in our day-to-day work.

• Collaborative Spirit

We expect each staff member to learn from and teach one another, and ask each to exhibit a curiosity and respect for the contributions of others.

• Creativity

We strive to cultivate a challenging, stimulating, and supportive environment where our employees are expected to be inquisitive, take initiative, and demonstrate ingenuity.

• Credibility

Our employees are smart, thoughtful, and objective in their work. We expect them to be technically solid in their area of expertise, and for those conducting research to demonstrate scientific rigor.

• Dedication

Our team achieves success because of our dedication to carrying out high quality work and delivering trusted results.

Supervision Received

General administrative supervision is received from the Applications Services Manager, with project specific direction from the Project Manager and/or Information Services Project Manager. Close collaboration is expected with functional managers and staff members on the project team.

Supervision Exercised

None

Required Qualifications

• Bachelor’s degree with at least two (2) years of progressive experience with requirements specification and quality assurance for software development projects
• Knowledge of Agile software development process and ability to participate actively in meetings and ticket reviews
• Experience using issue tracking systems (e.g., JIRA) for prioritization and resolution of issues
• Ability to elicit complex requirements from customers (e.g. study scientists and clinical monitors)
• Ability to effectively prioritize, quickly determine critical elements from trivial, and eliminate roadblocks
• Demonstrated experience documenting results of systematic, structured tests and processes
• Exemplary customer service, with adaptation to audience-appropriate verbal and written communication approaches
• Strong organizational, analytical and problem-solving skills; attention to detail

Desirable Qualifications

• Health research and/or healthcare industry background
• Understanding of application object models and relational database concepts for communicating requirements to technical staff
• Ability to write and execute simple SQL queries joining multiple tables and views
• Proficient in Microsoft Office (Excel, Word, PowerPoint)

Annual Salary Range

$60,000 - $85,000

This position is classified as exempt according to FLSA guidelines

Education

Required

• zBachelors or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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