Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets. Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaigns, and track legislative activity at all levels of government, including federal, state and local.

Quorum provides mission-critical solutions to public affairs professionals for their work in Congress, all 50 state legislatures, major U.S. cities, the European Union, and 30+ countries around the globe. Quorum serves over 2,000 customers globally including over 50% of the Fortune 100, and has over 350 team members across the globe. The company recently acquired Capitol Canary, a market leader in grassroots advocacy software.

As Quorum's part-time Help Desk Associate, you will be responsible for providing front line help desk support and management of all software/systems used by Quorum. You will be expected to troubleshoot software and system issues for team members to help support a productive workforce. You will also assist with onboarding and offboarding team members and managing other IT related tasks as assigned by your manager.

What You'll Do

• First Week: You'll learn the ins and outs of the current IT Support person processes and workflows and get to know the team members that you'll be working closely with.
• First Month: You'll take ownership of a variety of IT Support person tasks including tracking assets, ordering/shipping new equipment to new hires, facilitating all onboarding/offboarding requests, wiping laptops and granting access to Quorum accounts. You will also be assigned IT support tickets to troubleshoot and respond to.
• First Six Months: You'll participate in streamlining application utilization and educating end users on functionality.
• First Year: You'll support Quorum's IT Support person function successfully as we continue to scale and enable our workforce.

About You

• You have 1+ years of experience working in a help desk or technical support role; or customer service experience with technical education or knowledge.
• You are located in commutable distance to our DC office since the position is hybrid, requiring time in the office.
• You are committed to making a meaningful impact in providing daily support to Quorum team members through all communication channels.
• You are an especially competitive candidate if you have prior experience providing overall IT Support within an organization.
• You are a superstar if you have excellent knowledge of technical management, information analysis of computer hardware/software systems.
• You love working with technology and are passionate about supporting team members to help solve their everyday problems.
• And, of course, you're a highly-motivated self-starter that is eager to contribute to the team from Day One.

About the Software Development Team

• We're a fast-growing team that is dedicated to improving our people, processes, and platform. The nearly 400 person team is composed of different functions including software engineering, Product Management, Product Design, QA, Devops/SRE and an Information Security team.
• We support many different products but internally think of them as one system with a single unified codebase. Our goal is to build centralized systems that handle complex problems for multiple features and products.
• We're focused on doing the important things the right way - we write solid documentation, test our code well, design for scale, and follow defined software development processes.
• We follow best-in-class security practices to safeguard our data and application against bad actors. We regularly test and update processes and technology to fight complacency, because we know good security is a continuous effort.
• We curate high-quality datasets that are essential for effective mapping and tracking of the government and public affairs spaces. Our datasets underpin our promise to give users the information necessary to make smart decisions that influence policy.
• We set rigorous quality standards and monitor them with a mix of programmatic and manual verifications to ensure users maintain a high degree of trust in our systems.
• We're very close as a team and invest not only in each others' skills and careers but also in building real relationships with one another: product development is a team sport and we believe that it's better (and more fun) to work on a team of people that you know well and care about.

Our Work Environment

• We are a hybrid team with flexible work options: work remotely or choose to come into our vibrant, sunlit space in our modern, open concept office in Washington DC.
• Our office building is located in the heart of downtown DC, easily accessible by metro, bus, and rideshares. It is also in close proximity to great restaurants, food trucks, shopping, and popular happy hour spots.
• Our team loves to spend time doing fun things outside of the office - both together and remote, which we call Quorum Fun events. Past Quorum Fun events have included apple picking, yoga, virtual art classes and wine tasting.

Do you want to learn what it's like to have a real impact at a fast-growing company that is changing the way the advocacy process works? If so, drop us a line. We'd love to talk to you!

Compensation Structure

• $22 - $30/hr (commensurate with experience)

For any questions regarding any open roles on our team, please reach out to recruiting@quorum.us.

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