The core of our business is built around the success of our franchisees. As such, the strategic imperative of the Franchise Business Consultant role is to facilitate that success by building and cultivating strong relationships with each franchisee in his/her portfolio, ensuring compliance to the business systems, providing business consultation on what they could do to increase business (lead generation/conversion) to improve profit, and advocate for both the company and the franchisee.

Primary Objectives

• Evaluate and ensure the quality of the franchise centers is in alignment with corporate HQ expectations and compliance requirements
• Provide consultative guidance for the franchisees
• Develop franchises into profit centers for the owners
• Function as liaison between HQ and the Franchisee

Essential Job Functions

• Ensure the quality of the franchise centers are in alignment with corporate expectations
• Perform site visits at a minimum of three times per year per site.
• Gather all measurements of a location and provide feedback/report to franchisees on a regular basis
• When new systems are released, make sure that franchisees in the area are in-the-know and provide training/support as needed
• As compliance list grows, ensure franchisees in the area are informed
• When non-compliance items are found, work with franchisee to correct issue prior to escalating it, allotting appropriate time for correction
• When not corrected, report non-compliance items to HOD Franchise Operations
• Assist franchisees in selling and/or closing their location, when necessary.
• Provide consultative guidance for the owners Directors
• Help franchisees set targets and hold them accountable - Consult / Manage / Coach franchisees to increase revenue and profitability
• Evaluate location operations and coach franchisees to set and reach new targets
• Franchise locations into profit centers for the owners
• Arrange and lead semi-annual regional-based group training, working with the Director of Franchise Training
• As appropriate, work with groups of geographically close franchisees to coordinate marketing efforts, and other group efficiency opportunities.
• Function as liaison between HQ and the Franchisee
• Be a balanced advocate…represent HQ (for example: compliance matters, changes to business systems) as well as represent the franchisee (for example: identifying root cause issues causing business challenges or impacting franchisee satisfaction and advocate for the reasonable need for change to HQ)
• Create and maintain a professional and mutually respectful relationship with each franchisee in the area of responsibility
• The quality of the information shared should reflect real listening and interaction with Franchisees as well as an understanding of the system.
• Serve as advocate for changes in systems or processes on behalf of Franchisees to HQ

Required Skills

• Reading/analyzing financial data (i.e. QuickBooks P&L)
• 3+ years of experience in field support with a franchise organization REQUIRED
• Ideal experience in franchise with a service focused solution
• Strong consultative skills, with a history of working in a consultative function
• Excellent communication skills, both written and oral, as well as listening skills
• Strong work ethic
• Ability to multi-task, have strong organization skills, and be detail minded

Qualities

• smart, friendly, outgoing, passion for our business, integrity, accountability, strong follow up, empathy, and committed

Job Type: Full-time

Pay: $85,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• How many years of field franchise support experience do you have?

Education:

• Bachelor's (Preferred)

Experience:

• franchise: 3 years (Preferred)

Work Location: On the road

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