We are seeking a Field Training Manager to join our Learning and Development team. The Field Training Manager serves as an expert in standards and procedures of our daily operations in the field, works closely with Store Managers and Team Members at individual locations, and acts as a liaison between the Learning and Development team and the field. This role will also partner closely with the Field Support Managers. This field-based role will focus on establishing consistency of training programs and initiatives at all Nouria locations. In addition, this role will set up and maintain training store locations, and identify, upskill, and monitor on the job training coaches to support training efforts and roll outs.
You will be an integral part of the Human Resources team, reporting to the Director, Learning and Development. This individual contributor role will contribute to and lead the implementation of training programs, assess individual training needs, and drive development within our field locations. The Field Training Manager will play an essential role in the ongoing learning and development of team members within the organization.
The successful candidate will be enthusiastic, organized, passionate about learning, and excited about the prospect of leading by example. Additionally, the Field Training Manager will aid in training initiatives that will build loyalty, promote engagement, and contribute to Team Member retention, positioning us on the path to Employer of Choice.
Responsibilities include:
- Identifies and assesses training and development needs for field Team Members.
- Leads the implementation of training programs for field audiences.
- Leads the field change management efforts, in partnership with field leadership, for new programs, and initiatives.
- Monitors and maintains field performance as related to training completion, adoption, and key performance metrics as determined by the Director of L&D
- Identifies, certifies, and maintains Training store and On the Job Training Coaches status
- Reviews and suggests training documentation updates.
- Supports Team Members during new acquisitions.
- Plans and organizes logistics of local training.
- Partners with DMs to develop and support the completion of learning action plans addressing training and development needs for field Team Members.
- Weekly evening/closing store visits to assess location training on all shifts.
- Supports new manager onboarding and training.
- Support any other L&D (Learning & Development) initiatives as they arise.
Qualifications
- Ability to facilitate classroom (in person and virtual) learning, and on the job training.
- Ability to influence, interact with and present to all levels of Team Members including senior leadership.
- Ability to identify opportunities, diagnose the issue, and get to root cause to suggest appropriate solutions and options.
- Demonstrates active listening skills, and open to feedback
- Exercises good judgment in decision-making.
- Holds self-accountable to high personal standards of conduct and professionalism.
- Serves as a role model by demonstrating and upholding Nouria’s policies, standards, and Company values.
- Experience with adult learning theory and instructional design best practices OR the equivalent business experience
Requirements:
- Ability to Travel 80% of the time, and travel to Worcester office for on-site meetings and connections as needed.
- Proficient in a variety of technology systems, especially Microsoft 365, Workday HCM/LMS, and eLearning Systems (Captivate, Articulate, Storyline, etc.) and able to adapt to new systems quickly.
- 1-3 years of experience in a formal Learning and Development environment strongly preferred.
- Familiarity of industry standard assessment tools strongly preferred.
- College degree preferred.
Job Type: Full-time
Pay: From $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Microsoft Powerpoint: 1 year (Preferred)
Ability to Commute:
- Worcester, MA 01606 (Required)
Ability to Relocate:
- Worcester, MA 01606: Relocate before starting work (Required)
Work Location: In person
