We are looking for a Director of Operations who can manages the overall operation of two hotels through maintaining established cost and quality standards, maximizing profits, developing, and retaining employees and exceeding guest expectations. Examines, analyzes, and evaluates operations of assigned hotels to ensure adherence to company and franchise standards and policies by performing the following duties. Most of the time is spent creating financial reports and interpreting and analyzing business records/ statistical reports. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities.

Job Duties & Functions

• Manages all sources of revenue including the rooms, housekeeping, food and beverage,
• engineering, and other departments.
• Ensures all departments are profitable and maintain strong working relationships.
• Creates local and national marketing plans and pricing strategies and knows market segments.
• Responds quickly to changing market conditions and revises strategies accordingly.
• Actively participates in sales discussions, meetings, and plans. Knows key account executives and business base. Knows monthly production levels for each salesperson on the staff.
• Promotes hotel’s policies and philosophies to employees and guests through direct and indirect interaction.
• Creates the hotel’s annual budget and monitors the performance of the hotel throughout the year.
• Produces monthly financial reports and always knows where the hotel stands against budget.
• Manages human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention, and conducting regular employee meetings.
• Protects the hotel and its assets through enforcing and maintaining a preventative maintenance program.
• Reviews GM’s marketing calls semi-quarterly to maintain a thorough understanding of market conditions.
• Completes a direct bill audit semi-quarterly.
• Implements programs that meet corporate goals and objectives.
• Evaluates the results of overall operations regularly and systematically and reports these results to the Regional Vice President.
• Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood.
• Conducts area meetings semi-annually.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Always provides a professional image through appearance and dress.
• Follows company policies and procedures and can effectively communicate them to subordinates.
• Ensure all new hires have completed new hire paperwork and orientation.
• Monitors and tracks Safety Trainings and Safety Data Sheet (SDS) compliance.
• Review’s accuracy of payroll – Time & Attendance.
• Other duties as assigned by supervisor or management

Management

• Develops the skills and abilities of direct reports.
• Monitors high potential department heads and team member activity and ensures their growth within the company.
• Corporate Communication and Owner Relations
• Communication with hotel owners regarding results and aligning strategic plans development of their hotel.
• Communicates with a variety of corporate departments regarding implementing standards, procedures, and policies. Provides feedback on company wide initiatives.

Other

• Regular attendance in conformance with standards, which may be established by The Company from time to time, is essential to the successful performance of this position. Employee with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Supportive Functions: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the company.

• Attends industry meetings and participates in industry organizations.
• Participates in and maintains active community relations
• Participates in and ensures the hotel maintains active college relations.
• Participates in corporate activities and meetings, as requested.
• Input and retrieve information from computer systems for file maintenance, correspondence, and preparation of forecasts

With more than 850 hotels across 60+ countries, there's bound to be a Ramada nearby. Each hotel is equipped with everything you need to enjoy your stay—whether you're exploring the local sights or staying for a meeting or convention.

Pay: $55000 - $90000 / year

Benefits:

• Paid time off

Job Type: fulltime

Education: Bachelor's degree

Work location: On-site

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