We’re looking for detail-oriented, enthusiastic people to join our support team as a Customer Support Specialist. Teamwork and collaboration are key components of our company culture, and we always work together to solve the challenging and changing needs of our clients. Our company is highly focused and very strategic in how we execute. To provide the best service possible to our clients, our team works diligently to combine their knowledge of the technology, the industry, and our client’s unique business needs. Ultimately, our job is to help our clients achieve the highest possible percentage of utilization of our technologies.

Our support team works with our clients via email, phone, TeamViewer, and in Teams to support manage our interactions. Our primary mode of support is through our phone system and chat. This position would require that the candidate be actively involved with supporting the day-to-day use of our products.

As a member of our team, you will

• Provide email, phone, and chat-based support for our clients
• Create, edit, and manage client support requests using established best practices
• Participate in weekend / emergency support in an on-call rotation
• Occasionally facilitate online training to new clients
• Encourage clients to expand their use of product features and functionality that are underutilized or that present the opportunity for additional revenue
• Support your team by participating in knowledge-sharing exercises that are designed to increase the teams understanding of the business and products
• Support the use and implementation of AutoManager mobile app

Qualifications

• 2+ years of experience in SaaS support, as well as Windows desktop application support
• Bachelor’s degree preferred but not required (equivalent industry experience a bonus)
• A creative problem-solving attitude with strong analytical skills
• Experience with ticketing systems to manage relevant case details
• Alignment with our company’s core culture and work values

Additional Information

Strong communication & organizational skills are key to working as part of our team. We place a high value on direct communication within the team. We often participate in group chats, video calls, and phone calls to keep things moving forward.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Windows: 1 year (Preferred)

Work Location: In person

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