```Duties```
- Manage and oversee the daily operations of the customer service department
- Develop and implement customer service policies and procedures
- Handle escalated customer complaints and issues
- Train and coach customer service representatives
- Monitor and evaluate customer service performance metrics
- Collaborate with other departments to ensure customer satisfaction
- Stay updated on industry trends and best practices in customer service

```Experience```
- Minimum of 3 years of experience in customer service or related field
- Proven experience in wireless sales or store management is a plus
- Strong mathematical skills for handling financial transactions and analyzing sales data
- Excellent sales and marketing skills to promote products and services
- Administrative skills for managing schedules, reports, and documentation
- Multilingual abilities are highly desirable, especially bilingual proficiency

We offer competitive compensation, including a base salary plus commission. Additionally, we provide comprehensive training and development opportunities to enhance your skills and advance your career in customer service management.

If you have a passion for delivering exceptional customer experiences, possess strong leadership abilities, and have the necessary experience, we would love to hear from you. Apply now to join our team as a Customer Service Manager.

Job Type: Full-time

Salary: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Retail management: 2 years (Required)
• Cash register: 1 year (Required)

Shift availability:

• Night Shift (Required)
• Day Shift (Required)

Work Location: In person

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