Job Title : Customer Service - Banking Representative

Job Profile : Advisor I, Customer Service

As an Advisor, you are fanatical about (committed to) customer interactions via inbound calls, outbound calls, or through the internet. Your strong desire to help customers allows you to address customer service issues and non-routine problems regarding the client's products or services. 

Summary

Concentrix is an award-winning global company, recognized for our culture, diversity, leadership, and innovation. We help the world’s best brands to improve their businesses and better connect with their customers. Concentrix is growing, and we are looking for talented, compassionate people who are as fanatical about providing exceptional experiences as we are!

We are growing our team of Banking Representatives. This is a great opportunity for you to build a financial services career.

What will you do in this role?

As an Advisor on our Team at Concentrix, you will:

• Be tenacious in tracking, documenting and retrieving information in call tracking database.
• Invest in our customers success by offering additional products and/or services.
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
• Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
• Maintain broad knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating of accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.

Who You Are:

As an Advisor your empathy, integrity, knowledge, and unique compassionate style will bring value with every interaction. You also have:

• A high school diploma, with six plus months of customer service experience preferred.
• Live within 50 mile radius of the Lake Mary, FL site
• Internet Speeds of 10mbps download and 5mbps upload                                            
• Strong computer navigation skills and PC knowledge.                                                                                              
• Tolerance for repetitive work in a fast-paced, high production work environment.
• Talent for delivering outstanding service.
• Adept communication skills, in both written and verbal form. 
• The natural instinct to multitask, be flexible, and are able to adapt to changes.
• The knack for being detail-oriented.
• The passion for being a team player.
• Patience in working with customers is second nature for you.
• The ability to do rotational shifts as needed
• Based on location and/or program, additional skills may be required.

What’s in it for you?

We invest in our people and teams for ongoing personal and career development so each career path is meaningful. In this role, you will be provided with:

• The opportunity to work from the comfort of your home, the opportunity to work from home until we return to the office setting or the opportunity work with a great team in our beautiful Lake Mary, FL facility.
• Equipment provided
• Cafeteria and Wellness area
• Team Appreciation Day
• Customer Service Week
• World Clean Up Day, #MyOneEarthPromise and other opportunities to support our communities and world
• Wellness activities
• Events that celebrate Diversity, Equity, and Inclusion
• Monthly Rewards and Recognition Celebrations
• Paid training
• US Full benefits – 401K medical, dental, vision, and an employee assistance program (EAP), which includes free counseling sessions, to support the needs of each team member.
• The opportunity to shine in and grow your career with clear paths for development – we invest in you!
• Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black Professionals Network, Pride, and Ability.
• Mentorship programs to help you create the strong foundation to a rewarding career.
• Global citizenship, sustainability and team event opportunities that help you make a difference in your community and beyond!
• Trained wellness partners to support you as well as wellness training opportunities.
• The satisfaction of helping others every day
• Referral bonuses
• Perks and benefits
• A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from and grow with.

Together, let’s do something great!

If you find yourself smiling right now and this feels like the perfect next step in

your career, we want to hear from you! Apply today and find out why 270,000+ people

around the globe choose to call Concentrix home.

We are proudly one team, one company, ‘One Concentrix’ and we invite you to join us!

All qualified applicants will receive consideration for employment without regard to race,

color, religion, sex, sexual orientation, gender identity, national origin, disability, or

status as a protected veteran.

Learn more:

U.S.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties or skills.