This full-time Customer Care Representative role is a remote position focused on supporting customers in the restaurant industry. The role centers on providing helpful, professional assistance and contributing to a positive customer experience across multiple support channels.

Key Responsibilities

• Respond to customer inquiries through phone, email, and chat
• Provide accurate information about services and menu offerings
• Support customers with order placement and order changes
• Address customer concerns and issues in a timely and professional manner
• Document customer interactions within a CRM system
• Collaborate with team members to improve service processes
• Inform customers about promotions and special offers
• Maintain a positive and professional approach in all interactions

Experience and Skills

• High school diploma or equivalent
• Clear verbal and written communication skills
• Customer-focused approach and interest in service-oriented work
• Ability to work independently in a remote environment
• Basic computer skills and familiarity with CRM systems
• Problem-solving skills and ability to remain calm in high-pressure situations
• Previous customer service experience is considered a plus

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