JOB DESCRIPTION

JOB TITLE:?Team Lead, Starbucks

DEPARTMENT:

Starbucks

JOB CODE:?SHM

CLASSIFICATION:

SALARY GRADE:?Starbucks Manager

APPROVED BY:

JOB FAMILY:?N/A

DATE:

REPORTING RELATIONSHIPS

POSITION REPORTS TO:??Store Director

POSTIONS SUPERVISED:?? Starbucks Team Members

POSITION PURPOSE: The Starbucks Lead Clerk/Barista creates the Starbucks Experience for Bashas' customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.

ESSENTIAL JOB FUNCTIONS AND BASIC DUTIES:

* Observe and support all store rules and company policies.
* Ensure compliance with safety regulations, heath department and weights and measures requirements.
* Deliver legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discover and respond to customer needs.
* Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follow health, safety and sanitation guidelines for all products.
* Act with integrity, honesty, and knowledge that promote the culture, values, and the mission of both Bashas' and Starbucks. Maintain a calm exterior presence during periods of high volume or unusual events to maintain a clean and comfortable store environment.
* Anticipate customer and store needs.
* Follow Bashas' operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all members.
* Maintain a clean and organized workspace so that members can locate inventory and product as needed.
* Recognize and reinforce individual and team accomplishments.
* Assist with new member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
* Maintain regular and consistent attendance and punctuality. Performs other duties as needed or assigned by management.

MINIMUM QUALIFICATIONS

EDUCATION AND EXPERIENCE:

REQUIRED KNOWLEDGE:

* Add, subtract, divide, multiply and perform other basic business math calculations.
* Read UPC codes, product labels, shelf signage, business forms, and posted company policies/procedures.
* Be knowledgeable of a wide variety general department product (grocery, frozen food, HBC, non-foods, liquor, DSD and dairy), including their locations in the store.

SKILLS AND ABILITIES:

* Memorize product locations.
* Be dexterous enough with hands and fingers to be able to fill and rotate products quickly and use necessary equipment, including box cutters.
* Communicate openly and professionally through appropriate body language, facial expressions and speech, also communicating in writing when necessary.
* Listen to and understand verbal and non-verbal communication of customers and fellow members.
* Operate manual and electric pallet jacks.
* Often work in walk-in refrigerated coolers.
* If called upon, night crew clerks may need to learn use of cash registers.

With both customers and team members, remain helpful, tactful and courteous. • Work quickly and efficiently, sometimes with little direction, to accomplish assigned duties.

CERTIFICATIONS REQUIRED: N/A

PHYSICAL DEMANDS?-

* Employees may occasionally experience the following physical demands for extended periods of time:

* • Stand for long periods of time, bend and twist, and frequently lift and/or maneuver merchandise and supplies weighing 30 - 50lbs.

* • Lift 50 and maneuver up to 100 lbs. while breaking down large and very heavy pallet loads of produce cases, boxes and bags.

* • Operate manual and electric pallet jacks.

* • Often work in walk-in refrigerated coolers.

WORK ENVIRONMENT: Work is performed in a retail store location.

SALARY RANGES

RATE NAME

RATE OF PAY

RATE 1

$16.70

RATE 2

$17.32

RATE 3

$18.01

RATE 4

$18.71
 

RECOMMENDED SKILLS

• Business Mathematics
• Calculations
• Courtesy
• Customer Demand Planning
• Customer Service
• Cutters

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