Goldbelt Incorporated is an urban, Alaska Native, for-profit corporation with offices in Juneau, Alaska, and Herndon, Virginia. Its primary purpose is to manage assets and conduct business for the benefit of over 4,000 Alaska Native shareholders.

Summary

Goldbelt Incorporated is a leading tourism and hospitality company dedicated to providing unforgettable experiences. We pride ourselves on delivering exceptional service, fostering cultural appreciation, and promoting sustainable tourism practices. We are seeking a dynamic and experienced Tourism Manager to work with our team and drive the growth of our tourism operations.

As a Tourism Manager at Goldbelt, Inc., you will play a pivotal role in overseeing and enhancing our tourism operations. You will be responsible for developing and executing strategies to attract tourists and ensure a memorable experience for our customers.

Responsibilities

ESSENTIAL JOB FUNCTIONS

• Strategic planning: Develop and implement comprehensive tourism strategies, including marketing, pricing, and product development, to increase visitor numbers and revenue
• Create and execute objectives that support the Alaska portfolio’s strategic plan and overall company business development goals
• Collaborate with the marketing team to create compelling promotional materials, online content, and advertising campaigns
• Identify target markets and work to attract tourists through various channels
• Ensure a seamless and exceptional customer experience from the initial booking to the end of the tour
• Monitor and improve guest satisfaction through feedback and performance evaluation
• Manage processes for seasonal housing accommodations
• Develop and manage budgets for tourism activities, ensuring cost-effective operations and profitability
• Monitor financial performance and adjust as needed
• Build and maintain strong relationships with local businesses, attractions, and tourism authorities
• Seek opportunities for collaboration and partnerships to enhance the tourist experience
• Promote sustainable tourism practices and environmental responsibility within the organization
• Identify opportunities to reduce the company's carbon footprint and mitigate other environmental impacts
• Ensure compliance with all relevant laws and regulations governing the tourism industry, including health and safety standards
• Provide training and mentorship to ensure high-quality customer service
• Perform other duties as required

Qualifications

NECESSARY SKILLS AND KNOWLEDGE

• Familiar with setting pricing for tourism
• Ability to help and build tours
• Familiar with seasonal housing
• Strong knowledge of tourism trends, marketing strategies, and industry best practices
• Excellent communication and interpersonal skills
• Exceptional organizational and problem-solving abilities
• Proficiency in using reservation and booking software
• Strong cultural awareness and sensitivity, with the ability to adapt messages and strategies for diverse audiences
• A passion for travel and a commitment to delivering outstanding guest experiences
• Ability to work flexible hours, including weekends and holidays, as needed

MINIMUM QUALIFICATIONS (education, Experience, Skills)

• High School Diploma or equivalent
• Minimum five (5) years of related experience with proven experience in tourism management
• Experience working with cruise ships
• Experience creating attractive combo packages for tourists
• Experience with dock sales
• Ability to pass a background check

PREFFERED QUALIFICATIONS (education, Experience, Skills)

• Bachelor’s degree in Tourism Management, Hospitality, Business Administration, or a related field
• CPR/First Aid certificate
• Previous experience working with Alaska Native Corporations (ANCs) and/or previous exposure to Alaska Native cultures

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