We are looking for a dynamic technology systems analyst to drive innovation and deliver support to our ERP and CRM environments. This role will be approximately 60% business facing to understand specific business requirements to enable key business functions and 40% delivering enhancements and support. We are looking for someone who is a motivated self-starter and can take the lead on maintaining and enhancing our Acumatica and HubSpot systems.
Key Responsibilities
- Gather business requirements from internal stakeholders from operations, finance, sales, and marketing and translate into technology deliverables.
- Responsible for delivering enhancements either through internal configuration changes or leveraging external resources for major changes.
- Provide end user training as part of change management and enhancement delivery.
- Managing expectations – responsible for communicating and setting accurate expectations for solutions delivery and timing with all stakeholders.
- Maintain scalable user permission sets for our ERP and CRM systems.
- Collaborate with analytics management to maintain data standards.
- Troubleshoot compliance system integration issues (Metrc and BioTrack).
- Resolve any major P1 and P2 incidents with our technology platform providers.
- Maintain data integrity and maintenance for Hubspot.
- Deliver a high level of internal customer support.
Skills, Knowledge and Expertise
- 4+ years of ERP and CRM experience; Acumatica and HubSpot experience a major plus.
- Position would require about 20% travel to work onsite with teams in MA, NJ, and NY.
- A high degree of integrity and ethical conduct, always.
- Strong customer service and interpersonal skills.
- Strong communication skills.
- Strong attention to detail.
Benefits
- Generous annual leave: 13 paid holidays and up to 3 weeks PTO (hourly and salaried staff alike)
- Comprehensive health coverage: company-sponsored health (60% for individuals and their families), dental, and vision insurance
- Extra benefits: PSL, FSA, life insurance, 401(k) with match, discounted pet insurance and gym membership
- Exclusive employee discounts on our premium cannabis products
About Fernway
Fernway is an industry-leading cannabis brand that is actively expanding into innovative product categories and new state markets. Our unwavering commitment to premium quality cannabis products, exceptional customer service and strategic partnerships are what set us apart.
We pride ourselves on nurturing an employee-first culture that has helped catapult us to the top of the industry. We are accepting, inclusive and diverse. We embody cannabis culture from top to bottom and act as one team. That is what has made us successful.
Equal Opportunity Employer
Fernway provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Fernway is dedicated to building a diverse team.
