MAJOR RESPONSIBILITIES:

Information Systems Development, Implementation & Support

• Directs the support of existing systems, ensures that operational problems are solved in a timely fashion and that the technology performance levels meet or exceed the users' business requirements.
• Directs and coordinates the planning and implementation, including all phases of system design, configuration, programming, installation and operations for Site IT operations.
• Ensure proper functioning of the plant information systems, minimize system downtime and make proactive upgrades as necessary.
• Assist business operations in utilizing information systems to improve efficiency.
• Responsible for defining high availability network and PC recovery procedures and testing of those procedures on a regular basis.
• Assists the IT Security & Disaster Recovery team to incorporate network and pc recovery procedures in overall disaster recovery plan
• Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts.
• Negotiate with vendors, outsourcers, and contractors.
• Maintains communications equipment (routers, switches, firewalls, remote access, etc.), and manages phone system implementation at the Plant.
• Benchmark, analyze, report on, and make recommendations for the improvement and growth of the Plant IT infrastructure and IT systems.
• Develop Service Level Agreements (SLAs) to establish problem resolution expectations and timeframes. Measure and report on SLA attainment. Inititate programs to achieve target SLAs.
• On-call availability evenings and weekends as needed.
• Practice asset management for IT hardware, software, and equipment.

Organization, Administration and Personnel Management

• Assess, develops, retains, and recruits IT talent that will support the ongoing needs of the business.
• Manages and assigns personnel; devises and evaluates the staff's work; and prepares performance evaluations.
• Coaches and mentors subordinates, identifies training needs and recommends development programs.

POSITION QUALIFICATIONS:

• Bachelor's degree in Computer Science, Information Systems or a related field or equivalent work experience preferred.
• 3+ years in IT Services with an emphasis on service desk management in the manufacturing, chemicals or oil & gas industries typically required to fulfill necessary responsibilities of the position.
• Proficiency with these IT Management and Governance processes: change management, configuration management, asset management, release and patch management, incident resolution and request fulfillment.
• Troubleshoots and solves new challenges with established technology.

The following is not required but would be considered an asset:

• Previous supervisory experience/contractor management.
• Familiarity with ITIL practices for IT service management.
• Some experience in project management environment.

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