iHeartMedia

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The audio revolution is here – and iHeart is leading it! From broadcast radio to digital streaming radio to podcasting, audio continues to grow – and iHeart, which reaches 90% of Americans every month, is the #1 audio company in America across every one of those platforms. We’re the home of many of the country’s most popular and trusted on-air personalities and podcast influencers; we build important connections with hundreds of communities across America; we create and produce some of the most popular and well-known branded live music events in America; and we have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting. Only one company in America has the #1 position in everything audio: iHeartMedia.

If you’re excited about this role but don’t feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!

What We Need:
Join the iHeartMedia Team!

Working at iHeartMedia is exciting! We are the leading media and Entertainment Company with the largest reach of any digital, radio, outdoor or television entity in the U.S. We are always on the lookout for innovative and collaborative people to join the team.

About the Team

The Client Service team partners with all facets of the iHM family to provide our clients with creative and strategic solutions to deliver upon their goals by leveraging all iHeartMedia assets

What You'll Do:
About the Position

The role of the Project Manager, Client Success is a critical member of the Client Service team. The key expectations are to assist and support key accounts & drive renewals / upsells on existing business. The ideal candidate should be comfortable with both sales strategy & campaign management. A typical day requires balancing a wide range of activities including attend client meetings, helping with upsells, contributing to campaign maintenance & evolving strategy, leading partnership kick off calls while having a constant focus on what will drive renewal conversations and meaningful reporting both internally & externally.

The Project Manager project manages all internal pre-to-post sale activity supporting Sales including but not limited to: building proposals, media planning, research, order entry, campaign management, post-sale reporting and renewals. Strong communication skills are a must, with internal sales teams and other departments within iHeartMedia. Success in this position will rely heavily on the ability and willingness to support and contribute to creative cross-platform selling and execution from the ground up, become an indispensable resource to our sales team, as well as client and agency relationships.

Key Responsibilities

Work with Sales in development and maintenance of client and agency relationships, including attend sales calls
Project manage the RFP/pitch process with all internal and external teams for select accounts in partnership with sales
Oversee sold campaigns internally and externally to ensure we deliver upon clients goals
Ensure the work being put in is to generating renewals will drive revenue and identify new opportunities for upsells
Manage the launch of developmental deals once sold (confirming all media is booked/reserved correctly, making sure signed contracts are saved, communicating final details internally to each business team)
Support sales leads as they prospect new business opportunities with existing partners
Closely monitor and surface client strategies to internal teams
Detailed account management via SalesForce, Ad+ and Tableau
Develop a full understanding of IHM product offerings, especially digital products
Deepen relationships across internal Markets & National sales teams, including MMS, MMP, Premiere, Digital, TTWN, and OOH

Works Closely With

Sales
Digital Sales Operations
Center of Excellence
Promotions
Programming
MMP
Client Success
Sales Development
Podcast Operations
Digital Account Management
Finance
Billing
Legal
Research & Attribution
Planning

Qualifications

Experience either working for, or closely with, media and creative agencies
Digital expertise strongly preferred
Strategically-minded. Must be able to spot opportunities to add value at every stage
Strong client-facing background – solid presentation skills and excellent written and verbal skills
Upbeat, entrepreneurial attitude
Ability to manage people and effectively juggle various projects at once
Resourceful, adaptive, and a master at triage; willing to relentlessly iterate and improve
You welcome autonomy and are driven to build something big. You own your responsibilities and look for opportunities around you to grow the company and it’s relationships
You are able to manage multiple deadline-driven projects and wear many hats when necessary
Creative, passionate about the industry with a strong desire to do good work and bring forth new and innovative thinking
Strong quantitative skills and negotiation ability
Fluency using PowerPoint and Excel

What You'll Need:
What You'll Bring:
Respect for others and a strong belief that others should do this in return

Accountability for own work and desire to provide guidance to new team members

Ability to contribute to several projects at the same time under a moderate level of direction

Application of objective judgement, technical skills and prior experience to solve business problems

Strong written and verbal communication skills, including a knack for explaining complex information in a straightforward manner

Desire for continued knowledge sharing and learning

Understanding of impact of own decisions

Compensation:
Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.

$56,000 - $77,000

Location:
VIRTUAL CST, TN

Position Type:
Regular

Time Type:
Full time

Pay Type:
Salaried

Benefits:
iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:

Employer sponsored medical, dental and vision with a variety of coverage options

Company provided and supplemental life insurance

Paid vacation and sick time

Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing

A Spirit day to encourage and allow our employees to more easily volunteer in their community

A 401K plan

Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving

A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Our organization participates in E-Verify. Click here to learn about E-Verify.

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