We are seeking a dynamic and driven individual to join our team as a Luxury Travel Coordinator. The ideal candidate will possess a strong work ethic and self-starter mentality, with a deep passion for the luxury travel industry and an insatiable desire to learn and grow. The successful candidate will be an organizational wizard, a creative problem-solver, and possess the ability to anticipate the unique needs of each client.

They will thrive in a fast-paced environment and be able to manage multiple tasks with ease. This is a mid-level position with many growth opportunities on a rapidly expanding team. And the salary is highly competitive. If you have a passion for travel and are excited about the prospect of joining Away We Globe, we want to hear from you!

Responsibilities:

The main responsibility is to help oversee the coordination of luxury travel for Away We Globe. That includes:

• Support Away We Globe founder, Michelle on providing amazing service for high-end clients
• Help manage operations process on both pre and post-trip activities
• Lead email inbox triage efforts by delegating and/or responding to emails
• Solve travel problems that arise
• Establish strong relationships with travel partners and destination experts
• Liaise with the Air Team as needed to assist in clients’ air needs
• Research destination, concierge activity recommendations
• Correspond with suppliers (hotels, operators independent guides) to coordinate travel arrangements
• Find hotel rates and send them in customer-facing emails
• Charge client's credit cards for planning and inquiry fees
• Work with hotel concierges to make dining, entertainment ground transportation reservations
• Work directly with restaurants to secure/change/update dining reservations
• Create and keep client travel documents such as itineraries and invoices updated
• Enter data into CRM (trip feedback, account/client information, passport information, etc.)
• Reconfirm client itineraries before client departure
• Learn and use Away We Globe tools including AirTable, SION, AXUS, Google Sheets, and TravelJoy
• Assistance with commission inquiries as requested
• Willingness to work on a variety of tasks
• Salary is highly competitive and commensurate with experience.

Qualifications:

2+ years of luxury travel planning or travel industry experience

• Detail-oriented, excellent time-management organizational skills with the ability to handle
• multiple projects simultaneously
• Strong work ethic and identifies opportunities to take on more
• Willing to work as urgent needs arise - able to quickly respond to emails when issues arise
• Outstanding verbal and written communication skills
• Ability to handle high-stress situations and remain calm
• Team player, able to work collaboratively and within a team
• Proactive and resourceful; an intuitive problem-solver
• Passion for the luxury travel industry is a strong plus

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