Knowledge Content Writer
Powur PBC

As the first 100% cloud-based solar energy provider, Powur is the fastest-growing national residential solar company. With more than an 8,000% three-year growth, a spot on the Inc 5000 list for three years running at #43 in 2021, and two record-breaking crowdfunding rounds in 2017 and 2021, Powur is poised to continue to break records. We help homeowners choose clean, reliable energy, and empower our sales professionals and partners to thrive in the solar industry by leveraging our innovative platform. We attribute our growth directly to our team. We consistently hire dynamic, creative, and hard-working people who work tirelessly in support of our mission to accelerate the adoption of clean energy worldwide.

We are seeking a skilled writer with a collaborative mindset to join our Growth Team, supporting our initiatives to develop and implement engaging content and an industry-leading knowledge base for our stakeholders and customers. The right candidate is passionate about creating great content and using digital tools to inform, educate, and train users, and has a solid understanding of what it takes to create informative and instructional content that is also engaging. The right candidate is passionate about making things work extraordinarily well, has a strong drive for moving projects forward, and has a strong ability to manage multiple projects and understand technical subjects in order to work with various stakeholders across the company. Experience and knowledge of the solar industry, including the sales, post-contract, installation process, or other fields related to technology and policy, is a strong advantage.

This is a remote role; you’ll work directly with the Knowledge and Content Manager, engaging with subject matter experts and other key stakeholders across the company to create accurate and effective training materials. If you thrive in a fast-paced (like super fast-paced) high-growth environment with people passionate about making a difference then you might be perfect for this role.

Our culture is fast-paced, innovative, collaborative, and dynamic. When you join Powur, you join a team of people who find a way to think and act like owners because every employee of Powur has an opportunity to participate in the company's ownership.

Job Responsibilities

• This role will be focused primarily on developing written content for training and knowledge resources to be utilized by solar sales professionals, partners, customers, employees, and other key stakeholders.

• You’ll be involved in new training initiatives and the growth and improvement of existing training content related to solar sales, products, and processes, as well as installation and operations, and employee training programs

• Written content creation and updates for our knowledge base article library for internal and external audiences, ensuring content is accurate, up-to-date, and complete

• Review, edit, and write instructional content for presentations, certifications, and interactive instructional design initiatives

• Writing on multiple subjects including our platform, products & equipment, rebates and utility programs, industry news, and other important knowledge and training content

• Writing tool tips and included copy throughout our platform to assist users

• Content management, onboarding new articles, updating existing articles, tracking and completing edits and revisions as needed

• Automated responses to frequently asked questions, technical support, and troubleshooting for templated answers used by our customer service teams

• Writing SOPs and internal documents to help maintain consistency in materials and messaging to internal and external audiences

• Video scripts and training presentation development

• Must be adept at writing long-form and short-form copy

• Must have experience writing copy meant to train, inform and educate audiences

• Excellent editing skills and ability to ensure all copy is accurate, clear, concise, grammatically correct, and appropriate for the intended audience.

• Effectively research topics and communicate with subject matter experts and research to collect accurate and up-to-date information when necessary

• Distill complex concepts into easily digestible and easy-to-follow content

• Must be able to work with different platforms including our platform, instructional design tools, knowledge base (Zendesk), collaboration tools (monday.com)

Qualifications & Attributes:

• Degree in writing, communications, marketing, business, or related field

• 1-3 years in writing, editing, instructional content creation

• 1-3 years in marketing, policy, and/or research is a plus

• Excellent written and verbal communication skills

• Excellent editing skills

• Excellent organizational and time management skills

• Attention to detail

• Ability to work independently and remotely

• Interested in the solar industry and policy, and passionate about businesses that are accelerating the adoption of sustainable energy

• Experience developing content for sales professionals is a plus

• Strong preference for experience working in the solar industry with a general understanding of all key solar processes

Compensation & Benefits:

• Salary DOE

• Stock Equity

• Medical, Dental, and Vision Insurance

• Paid Holiday, Sick, and Vacation time

We are an Equal Employment Opportunity employer.

Job Type: Full-time