• Foresight - Ability to recognize how one proposed change will affect other systems and workflows.
• Effective Adaptability - Able to pivot between tasks with competing priorities and maintain quality output.
• Deliver Results - Ability to finish tasks and effectively communicate their changes and impacts to others.

Responsibilities

• Develop content around product and promotional launches to address key customer questions and provide solid talking points to agents that are easy to use and understand
• Collaborate with CS operations to audit and enhance approved content for all channels of communication through customer service
• Create and distribute content to key systems and channels and assure it is available to relevant parties by specified deadlines while adhering to established voice and tone guidelines
• Analyze reports to determine content needs to be updated or created to have the most impact for customers
• Update editorial calendar and leverage data around content usage to guide focus
• Partner with training team to keep training current with updated content
• Ensure compliance with law (e.g., copyright and data protection)

Requirements

• Proven work experience as a content writer, including experience working with indirect reports and contract resources
• Experience with content management systems and ticketing systems such as Jira, Confluence and Zendesk a plus
• An understanding of content usage tracking systems and an ability to analyze that usage to optimize performance and impact
• Extensive experience with MS Office
• Excellent writing and editorial skills
• Strong attention to detail and ability to quickly shift focus to keep up with shifting priorities or emerging issues
• Good organizational and time-management skills
• 3+ years of experience with Content Writing
• BA or BS degree, or 3+ years of relevant experience.

Compensation:
The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on a number of factors, including but not limited to, a candidate’s qualifications, skills, competencies, experience, location and end client requirements).

Benefits and Ancillaries:
Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.