We are a San Francisco based company founded in 2003. Our mission is simple: we help people.  We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 15 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management. 
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About the Role
Come join JustAnswer’s growing UX team to create engaging experiences for our consumers across desktop, mobile, and app platforms. As part of UX, you will be a thought leader and help drive innovation across all experiences for JustAnswer. This position requires a proven track record of working within product design teams and experience designing innovative digital consumer products from inception to launch. Marketing experience a plus. 
What You’ll Do
•    Write high quality, easy-to-understand copy for our core product  
•    Continually push to improve content that will benefit customers and meet business objectives  
•    Shape the user experience in collaboration with UX designers, product managers, data analysts, and engineers  
•    Conduct smart user testing to inform our work 
•    Maintain quality for our Design System and Copy Style Guides 
•    Define yourself as an integral member of a fast-paced, growing UX team delivering elegant, innovative, customer-centered design solutions to complex business challenges 
•    Collaborate with product and engineering to define and execute strategy 
•    Work with product partners in San Francisco, Ukraine, and India to define priorities, plan projects, and design approaches that enable the best experiences and outcomes 
•    Demonstrate thought leadership by contributing subject matter expertise in the area of content design, storytelling, interaction design, visual design, user research, and online user behavior  
•    Requires a sterling wit and copy editor’s eye to writing style, grammar, and punctuation   
What We’re Looking For
     Skills
•    An exceptional UX content strategist (or writer) with experience, who loves learning and is passionate about creating and delivering user-centered, data-driven consumer experiences.   
•    Well versed in the current state of web technology and best practices, including building and working within a design system. You are detail-oriented and are comfortable in a fast-paced environment supporting cross-functional teams. You can handle multiple projects and are skilled in using data to make decisions.
•    An expert at creating content and communicating effectively, and an exceptional collaborator with product management, engineering, user research, content, and design. Must be driven to move fast, act decisively, and deliver world-class user experiences. You have superb communication skills in a fast-paced environment (verbal, written, and visual) and the ability to influence and build consensus. You can take creative feedback well and execute quickly.  
•    Skilled in Figma, UserTesting.com, and Office 365.   
*Please include your swoon-worthy portfolio with examples of successful UX solutions and designs along with your application to be considered. 
     Collaboration
•    Ability to work both independently and collaboratively
•    Promote co-creation and encourages others to participate; works smoothly across all levels and departments
•    Manages time and meetings effectively, properly leveraging managers' time
     Communication
•    Excellent interpersonal and service-oriented skills
•    Proactively shares appropriate level of information across teams
•    Actively listens to others and ensures they are understood
     Leadership
•    Strong project management and organization skills
•    Self-starter who is action-oriented and leads by example
•    High-level of accountability and acts an owner, develops effective short and long-term plans and goals
•    Provides timely, effective and meaningful feedback that motivates others to improve performance
•    Builds and/or supports a high performing team; recognizes and rewards achievement
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Why Join the Team
With 1,000 employees and a Glassdoor rating of 4.5 (Oh yes, check it out here!), we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable! 
Our JustAnswer Promise
We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.
Data driven: Data decides, not egos
Courageous: We take risks and challenge the status quo
Innovative: We 're constantly learning, creating, and adapting
Lean: We focus on customers, using lean testing to learn how to serve them best
Humble: Past success is not a guarantee of future success
If these things matter to you, come join the team here at JustAnswer!
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Perks and Benefits
•    Competitive Pay
•    United Healthcare PPO, Kaiser
•    FSA and HSA options, including Dependent Care Spending
•    Dental & Vision
•    Employer paid Long & Short - Term Disability
•    Employer paid life insurance
•    $75 monthly Remote-Work stipend
•    $360 annual Wellness stipend
•    $200 per year for registration fees for fitness events, races, and marathons
•    Monthly snack boxes delivered to your home
•    Flexible paid time off
•    11 company holidays
•    401k with company matching
•    Paid parental leave
•    Charitable donation matching
•    JustAnswer subscription with access to 12,000 experts in over 700 categories
And let's not forget having fun! Our Minister of Fun organizes weekly pop-up lotteries for prizes, monthly virtual bingo, trivia competitions, photo contests, puzzles, virtual mixed-team lunches, and spirited company-wide challenges!
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Work Environment
JustAnswer US has adopted a remote-first/full-remote work environment from most US-based locations. Some teams do occasionally have the option to meet in-person for teaming, collaboration, or social events. With employee wellbeing as a top priority, where legally permissible, employees are required to be fully vaccinated against Covid-19 to attend these optional in-person events.
Remote From these States
California/Connecticut/Florida/Georgia/Idaho/Illinois/Indiana/Massachusetts/Michigan/New Jersey/Nevada/New Mexico/New York/North Carolina/Ohio/Oregon/Pennsylvania/South Carolina/Texas/Virginia/Vermont/Washington/Wisconsin/West Virginia
COVID-19 Safety
Our philosophy as a business is to put people’s safety and wellbeing first. In response to Covid-19, JustAnswer US practices 100% virtual recruiting and onboarding processes.                              
Our Commitment to Diversity
At JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.